Zhiyang(Zion) Zhang
Elsternwick,VIC
Summary
Energetic and proactive high school student with valuable retail and customer service experience, capable of working in chilled environments for extended periods. Previous roles at convenience stores in China involved independently managing tasks such as cashiering, stock management, and customer service, demonstrating strong multitasking abilities. Eager to contribute teamwork and service skills to Coles Dairy, ensuring high store standards and excellent customer satisfaction. Willing and available to work on Sundays to support team needs.
Overview
3
3
years of professional experience
Work History
711 Convenience Store Clerk
711 Convenience Shop
06.2022 - 09.2023
- Managed daily operations, handling up to 50 customer transactions per shift, including cashiering and sales tracking
- Restocked shelves and monitored inventory of over 300 items to ensure product availability
- Verified IDs for approximately 10–15 tobacco and alcohol sales per shift, ensuring full legal compliance
- Maintained cleanliness and organization of the store, increasing efficiency and reducing customer complaints.
HungryPanda Delivery Driver
HungryPanda
08.2024 - Current
- Completed 20–30 deliveries per shift, ensuring timely and accurate service
- Verified customer orders and IDs for alcohol deliveries, maintaining compliance with age verification laws
- Achieved a 100% customer satisfaction rating by consistently delivering orders on time and providing excellent service
Fish Market Assistant and Fish Handler
Zhangji Fish Market
06.2021 - 05.2022
- Processed and prepared up to 50 kg of fish per day, including gutting and descaling
- Assisted approximately 30–40 customers daily, providing product recommendations and ensuring satisfaction
- Maintained cleanliness in a fast-paced environment
Education
Elwood College
Elwood, VICSkills
- Proficient in cashiering and customer service, able to handle customer inquiries effectively
- Experience working in chilled and frozen environments, adaptable to cold conditions for long periods
- Efficient in stock management and product presentation, maintaining a clean and organized workspace
- Familiar with verifying customer ID for legal sales of alcohol and tobacco products
- Able to perform in a fast-paced environment with high accuracy
- Bilingual in Mandarin and English, strong communication skills
Languages
Chinese (Cantonese)
English
Timeline
HungryPanda Delivery Driver
HungryPanda
08.2024 - Current
711 Convenience Store Clerk
711 Convenience Shop
06.2022 - 09.2023
Fish Market Assistant and Fish Handler
Zhangji Fish Market
06.2021 - 05.2022
Elwood College
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