Zhiying Guo
Brisbane,QLD
Summary
Energetic and customer-focused professional with 6+ years of experience in travel sales, reservations, and customer service across global travel brands including Trip.com and Thomas Cook.Skilled at engaging clients through phone, email, and in-person communication. Passionate about connecting with people and turning travel ideas into unforgettable adventures!
Overview
7
7
years of professional experience
Work History
Receptionist
Fitness Studio
09.2024 - 08.2025
- Assisted with daily front desk operations, including welcoming members, managing check-ins, and maintaining cleanliness of the gym.
- Provided membership consultations and achieved strong face-to-face sales results, successfully selling over 30 annual memberships within six months.
- Helping with basic training inquiries and promoting gym activities.
Product & Sales Specialist
Trip.com Group
05.2021 - 03.2024
- Managed B2C product listings for hotels, attractions, and destinations on the Trip.com flagship store.
- Coordinated with partners such as IHG, Hilton, and Disney to improve product visibility and sales performance.
- Supported customer booking and promotional campaigns to drive reservations and upsell premium packages.
- Processed reservation requests and maintained accuracy in order and payment systems.
Travel Consultant
Thomas Cook
09.2018 - 03.2021
- Handled reservations and customer enquiries for group tours, day trips, attraction tickets, and local experience products.
- Provided travel advice and assisted customers with booking options through phone and online chat in Mandarin and English.
- Recommended suitable products and successfully upsold add-on experiences to enhance customer trips.
- Maintained accurate booking records and delivered excellent after-sales support to ensure customer satisfaction.
Education
Bachelor of Tourism Management -
Shanghai Normal University
Shanghai,China07-2018
Skills
- Mandarin & English
- Customer Service & Tourism Product Sales
- Reservations System Operation
- Team Collaboration
- International Driving License
- Cafe Making
Visa Status
462 Working Holiday
Expired Sept 2026, currently extending.
Timeline
Receptionist
Fitness Studio
09.2024 - 08.2025
Product & Sales Specialist
Trip.com Group
05.2021 - 03.2024
Travel Consultant
Thomas Cook
09.2018 - 03.2021
Bachelor of Tourism Management -
Shanghai Normal University