Zhiyu Lu
Master Of Marketing Management
3/66 Allara Street, Canberra
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Salesman
Hiconics Eco-energy Technology Co., Ltd.
12.2023 - 02.2024
- Prioritized effective time management skills in scheduling appointments, organizing tasks, and managing multiple projects simultaneously.
- Maintained detailed records of all interactions with prospects and clients using CRM system which allowed better tracking of client history.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
Online Sales Representative
Wuxi Little Swan Company Limited
12.2019 - 01.2020
- Maintained comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Monitored online reviews closely to address any negative feedback promptly while also capitalizing on positive testimonials.
Junior Graphic Designer
Ubisoft Montreal
03.2018 - 10.2019
- Redesigned outdated print materials for fresh, modern look that resonated with target audiences.
- Developed visually engaging infographics to simplify complex information for diverse audiences.
- Optimized digital assets for web use, ensuring seamless integration into various online platforms.
- Innovated new approaches in layout composition, leading to more compelling visual narratives within projects.
Education
Master of Marketing Management - Master of Marketing Management
Australian National University
Canberra, ACT 07.2023 - Current
Skills
- Lead prospecting
Skilled using Adobe Photoshop, Premiere, Illustrator
Complaint resolution
Report Generation
Sales and marketing strategies
Territory Development
Pipeline Maintenance
Lead prospecting
Visa Status
Subclass 500 Student visa
Timeline
Salesman
Hiconics Eco-energy Technology Co., Ltd.
12.2023 - 02.2024
Master of Marketing Management - Master of Marketing Management
Australian National University
07.2023 - Current
Online Sales Representative
Wuxi Little Swan Company Limited
12.2019 - 01.2020
Junior Graphic Designer
Ubisoft Montreal
03.2018 - 10.2019
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