Zhuo(Zoe) Zhou
Woolloongabba,QLD
Summary
Energetic and results-driven individual with a strong work ethic and excellent communication skills, interned at Uniqlo and created a welcoming atmosphere. Currently seeking a position as a retail and sales assistant where I can contribute to the team with enthusiasm and professionalism.
I am available to work from 9 AM -1 PM on weekdays and all day on weekends.
Overview
1
1
year of professional experience
Work History
Book Fair Volunteer
The University of Queensland
Brisbane, QLD
05.2025 - 05.2025
- Managed book fair preparation by sorting and categorizing over 5,000 books.
- Collaborated in creating the event layout maps, and posted index labels to facilitate visitor navigation.
- Supported visitor service by assisting over 50 visitors daily with inquiries, checkout processes, and booking locations.
- Enhanced visitor experience by introducing a children's rest area for parents, improving overall event satisfaction.
- Worked with over 15 volunteers to manage peak-hour crowd flow and ensure the event's smooth move.
Sales Assistant
Uniqlo
Shanghai, China
06.2024 - 11.2024
- Assisted with the customer self-checkout flow, enhancing checkout efficiency by over 30%.
- Collaborated with other staff to set fitting room merchandise, and ensured proper category display.
- Maintained order during the peak summer sale, effectively communicating discounts to customers, and boosting sales growth.
- Resolved over 50 customer returns and exchanges, providing timely feedback that improved customer satisfaction by 50%.
- Assisted elderly customers in product selection and provided exceptional service.
Education
University of Queensland
Brisbane, QLD12-2026
Skills
- Excellent communication and interpersonal skills
- Strong work ethic and attention to detail
- Good time management
- Passionate about customer service
- Adaptability and teamwork in fast-paced environments
- Fluent in English and Chinese, conversational Japanese
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Timeline
Book Fair Volunteer
The University of Queensland
05.2025 - 05.2025
Sales Assistant
Uniqlo
06.2024 - 11.2024
University of Queensland