Zia Sundstrom
Maitland ,Australia
Summary
Results-driven professional with a strong background in sales, customer service, and real estate support. Adept at building client relationships, streamlining operations, and delivering exceptional customer experiences. Known for exceeding sales targets, improving operational workflows, and contributing to team success. Seeking a dynamic role where I can contribute my expertise and continue to grow in a collaborative, forward-thinking environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
Leah Jay
Maitland , Australia
08.2023 - Current
- Managed a portfolio of rental properties, serving as the primary point of contact for landlords and tenants.
- Conducted property inspections, open homes, and condition reports.
- Facilitated tenancy applications, including reference and TICA checks.
- Oversaw lease agreements, rent reviews, maintenance coordination, and compliance.
- Handled dispute resolution and maintained up-to-date records for regulatory compliance.
- Delivered outstanding service by resolving tenant and landlord queries efficiently and professionally.
Receptionist – Real Estate
LJ Hooker
Newcastle, Australia
02.2023 - 08.2023
- Provided front-line support to clients, ensuring a welcoming and professional reception experience.
- Handled a high volume of calls and emails, routing inquiries efficiently to the appropriate departments.
- Maintained up-to-date listing databases and supported real estate agents with documentation and scheduling.
- Managed office supplies and coordinated property-related documents, improving operational efficiency.
- Assisted with marketing campaigns and property promotions through online platforms.
Retail Store Manager
UrbanSport
Maitland
02.2022 - 02.2023
- Directed all aspects of daily operations, including team leadership, sales strategy, and customer service.
- Mentored and trained staff to improve performance, customer engagement, and upselling techniques.
- Analyzed sales trends to develop actionable plans that consistently met or exceeded targets.
- Ensured accurate inventory management, merchandising compliance, and visual presentation.
- Managed financial operations including budgeting, cash flow, and loss prevention.
Visual Merchandiser
The Glue Store
Maitland
01.2021 - 02.2022
- Created visually compelling product displays that aligned with brand standards and seasonal campaigns.
- Partnered with marketing and buying teams to translate brand vision into in-store experiences.
- Analyzed store layout and customer flow to optimize visual merchandising strategies.
- Trained staff on visual standards and display maintenance to ensure consistency across departments.
- Boosted customer engagement and sales through creative window installations and focal displays.
Education
High School Diploma -
St Mary’s
Maitland 11-2021
Skills
- Strong Communication (written and verbal)
- Organisation and Attention to detail
- Problem-solving under pressure
- Customer/Client satisfaction focus
- Sales & Negotiation
- Administration Skills
- Visual Merchandising
- Marketing and Advertising
- Inventory and Cash Management
- Time Management
- Adaptability and quick learning
Certification
- Certificate of Registration in Real Estate
Timeline
Property Manager
Leah Jay
08.2023 - Current
Receptionist – Real Estate
LJ Hooker
02.2023 - 08.2023
Retail Store Manager
UrbanSport
02.2022 - 02.2023
Visual Merchandiser
The Glue Store
01.2021 - 02.2022
High School Diploma -
St Mary’s