Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zirui Guo

Melbourne,VIC

Summary

I' m an open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. And responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.

Overview

3
3
years of professional experience

Work History

Retail Assistant

BreadTop
Melbourne , VIC
01.2021 - 01.2022
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Performed regular inventory checks to ensure accurate stock control.
  • Assisted in setting up promotional displays, signage and window displays.

Cashier, Boba Barista

Tea bag bubble tea
Melbourne , VIC
03.2019 - 01.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered questions about menu items.
  • Restocked supplies such as straws, cups, and napkins for the barista station.
  • Operated cash register to process payments from customers.

Education

MBA - Master of Business

Monash University
Melbourne

Skills

  • Inventory Tracking
  • Order Processing
  • Complaint Handling
  • Effective communication abilities
  • Customer Service
  • Sales expertise

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Retail Assistant

BreadTop
01.2021 - 01.2022

Cashier, Boba Barista

Tea bag bubble tea
03.2019 - 01.2021

MBA - Master of Business

Monash University

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Zirui Guo