MANTHANA SETTHASUPAKUN (ZITA)
Footscray,Australia
Summary
Hardworking and passionate job seeker. Ability to handle multiple projects simultaneously. Managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Butler
Villas, Crown Towers Hotel
11.2022 - Current
- Meet guests when they arrive and getting them settled in their rooms
- Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
- Assess and restock wine and spirit collections as necessary.
- Serve meals and pour drinks for guests in private room.
- Anticipating guests’ needs and solving their problems.
- Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.
- Researching dining and entertainment recommendations and making reservations.
- Run errands for guests when necessary.
- Recommend and arrange amenities for guests.
- See guests off when they check out.
Prepared Foods Team Member
Rococo Acland Street
02.2022 - 10.2023
- Help cooks and other kitchen staff by preparing ingredients for dishes.
- Common duties include slicing and dicing fruits, vegetables, and meat.
- Follow department procedures to maintain supplies, back stock and coolers.
- Assist with sampling program by keeping sample areas full, clean, and appealing.
- Operate and sanitize all Prepared Foods equipment in a safe and proper manner.
Room Service Waiter
In Room Dining, Crown Towers Hotel
11.2021 - 07.2023
- As a Room Service Waiter are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and provide excellent quality service as per the Hotel Standard operating procedure.
- Accurately records, pre-checks and picks-up all food and beverage orders.
- Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
- Present physical and accurate check to guest and complete the payment process.
- Complete closing duties, including restocking items, turning off lights, etc.
- Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Report cleanliness and maintenance issues to the immediate supervisor.
Food and Beverage Attendent, Casual Staff
Crown Casino
12.2019 - 11.2021
- Setting up marquees, arranging tables and assisting with the preparation of spaces.
- Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders.
- Delivering food from the kitchen to guests at the table
- Wiping down tables and chairs, removing rubbish and clearing spaces.
- Make coffee.
- Keeping any bar and drink service areas fully stocked with beverages.
Housekeeping Room Attendant
Vibe Savoy Hotel
07.2018 - 02.2020
- Cleaning and sanitise rooms.
- Replacing bed linens, towels and used towels.
- Replenish bath care products (e.g. soap and shampoo).
- Provide daily cleaning service.
- Keep facilities and common areas clean and maintained.
Housekeeping Room Attendant
Adina Executive Apartment Hotel
07.2016 - 05.2018
- Cleaning and sanitizing rooms, hallways, stairways, and guest areas.
- Replenish bath care products
- Checking the room before quest check in.
- Provide daily cleaning service.
- Preparation of cleaning equipment and cleaning stuff.
- Keep facilities and common areas clean and maintained.
Housekeeping Room Attendant
Treasury On Collins Apartment Hotel
01.2016 - 03.2016
- Using cleaning equipment to tidy and sanitise rooms.
- Replacing bed linens, towels and used towels.
- Replenish bath care produce.
- Checking the room before quest check in.
- Provide daily cleaning service.
- Preparation of cleaning equipment and cleaning stuff.
- Keep facilities and common areas clean and maintained.
Kitchen Hand
Tuan Kitchen (Malaysian Restaurant)
02.2015 - 09.2015
- Entrée preparation.
- Preparation of food.
- Cleaning of kitchen.
- Cleaning of freezer bench and area.
- Packing of takeaway and delivery boxes.
- Any other responsibility assigned by the Head chef or Cooker.
Education
Certificate III of Hospitality
Crown College International
Melbourne, VIC03.2020
English For Academic Purposes
Brighton Institute of Technology
Melbourne, VIC12.2015
General English
Universal Institute of Technology
Melbourne, VIC07.2015
Bachelor of Public Administration
Silpakorn University of Thailand
02.2013
Skills
- Wait Staff Support
- Customer Service
- Computer Skills
- Valid Driver's License
- Flexible Schedule
- [English] intermediately
Certification
- Responsible Service of Alcohol
- Food Handling Victoria
Timeline
Butler
Villas, Crown Towers Hotel
11.2022 - Current
Prepared Foods Team Member
Rococo Acland Street
02.2022 - 10.2023
Room Service Waiter
In Room Dining, Crown Towers Hotel
11.2021 - 07.2023
Food and Beverage Attendent, Casual Staff
Crown Casino
12.2019 - 11.2021
Housekeeping Room Attendant
Vibe Savoy Hotel
07.2018 - 02.2020
Housekeeping Room Attendant
Adina Executive Apartment Hotel
07.2016 - 05.2018
Housekeeping Room Attendant
Treasury On Collins Apartment Hotel
01.2016 - 03.2016
Kitchen Hand
Tuan Kitchen (Malaysian Restaurant)
02.2015 - 09.2015
Certificate III of Hospitality
Crown College International
English For Academic Purposes
Brighton Institute of Technology
General English
Universal Institute of Technology
Bachelor of Public Administration
Silpakorn University of Thailand
- Responsible Service of Alcohol
- Food Handling Victoria
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