ZIXUAN XU
Canberra
Summary
With 13 years of expertise as a dedicated restaurant and takeout owner, with a background in fast-paced, constantly-evolving environments, I possess a broad variety of interpersonal skills, such as problem-solving and practical leadership skills. I am a good team leader with a good outlook and business acumen in building rapport with customers, preserving strong working relationships. Besides, I also have increased revenue for the restaurant by maintaining quality and taste of the food, as well as keeping costs under control.
Overview
13
13
years of professional experience
Work History
Director
Ming’s Pantry Malaysian Street Food
01.2018 - Current
- In charge of managing the day-to-day operations of food service enterprises, significantly increased sales and profitability.
- Provide a top-notch eating experience for patrons.
- Oversee culinary operations and offer instructions and direction for each single dishes.
- Oversee a restaurant's operations to by regularly checking financial record as well as customer satisfaction.
- Establishing a strong, positive brand image for the restaurant, and enabled the restaurant to win “superstar 2023” on Ubereats and “highly recommended restaurant” on GURU
Director
Harbin TIANLI Supermarket
12.2011 - 02.2018
- Launch a variety of online and offline order modes to increase the number of customers and improve customer convenience and satisfaction, when there was no supermarket delivery to the home.
- Establish a rapid response mechanism and professional customer online service to solve all after-sales problems, greatly improving customer satisfaction and loyalty.
- By optimizing the product structure, enriching the product diversity and controlling the cost, the average profit rate of the product has increased year by year, and the overall financial health has been improved
Director
SHAXIAN Street Food (Franchise)
07.2011 - 09.2017
- Hire, train and oversee a staff of employees for different positions.
- Recognize employees and their work by giving or expanding employee recognition awards. This increases employee engagement and morale so most of them work until the last day of this business.
- Invest in tools, software and equipment to modernize the restaurant's operations, maintain the number of orders from different delivery partners.
Education
Hospitality Management (THH60202)
Canberra Institute of Technology
Canberra, ACT2007
Skills
- Customer Service
- Business Administration
- Employee Scheduling
- Delegation
- Business Leadership
- Menu Planning
- Budget Control
- Sales Planning and Tracking
Timeline
Director
Ming’s Pantry Malaysian Street Food
01.2018 - Current
Director
Harbin TIANLI Supermarket
12.2011 - 02.2018
Director
SHAXIAN Street Food (Franchise)
07.2011 - 09.2017
Hospitality Management (THH60202)
Canberra Institute of Technology
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