Ziyi Jin
Woolloongabba,Quuensland
Summary
Multidisciplinary professional with a background in language education, creative design, and customer service. Skilled in effective communication, collaborative teamwork, and user-centered problem-solving. Experienced in designing engaging learning content, developing original visual IPs for board games, and assisting diverse customers in retail settings. Known for strong decision-making, adaptability, and a passion for delivering clear, impactful user experiences across both digital and real-world environments.
Overview
3
3
years of professional experience
Work History
Retail Assistant / Customer Service
Gift Shop
Brisbane, Queensland
12.2024 - 04.2025
- Greeted customers and addressed product inquiries with tailored gift recommendations.
- Managed POS system, processed payments, and assisted with inventory replenishment.
- Maintained a clean store environment to ensure positive customer experiences.
English Language Instructor
Metone Education Co., Ltd., Wuhan, China
Wuhan, Hubei
09.2023 - 02.2024
- Conducted 1-on-1 and small group training sessions for IELTS Reading and Speaking modules.
- Developed customized lesson plans targeting individual student weaknesses and tracking progress.
- Coached students to enhance IELTS Speaking scores, achieving improvements from Band 5 to Band 6.
- Facilitated admission of one student to Hong Kong Baptist University after training completion.
Board Game IP Designer
Children’s Board Game Studio – China
Wuhan, Hubei
09.2022 - 06.2023
- Created original character illustrations and visual assets for children's educational board games.
- Participated in game mechanics development and playtesting to enhance engagement and balance.
- Collaborated with writers and developers to maintain IP consistency across platforms.
Education
Master of Science - Information Technology
University of Queensland
Brisbane, QLD11-2025
Skills
- Problem solving
- Human-computer interaction
- Teamwork skills
- Design strategy
- Visual communication
- Wireframing Skills
- 3D design
- Sketching abilities
Timeline
Retail Assistant / Customer Service
Gift Shop
12.2024 - 04.2025
English Language Instructor
Metone Education Co., Ltd., Wuhan, China
09.2023 - 02.2024
Board Game IP Designer
Children’s Board Game Studio – China
09.2022 - 06.2023
Master of Science - Information Technology
University of Queensland
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