Summary
Overview
Work History
Education
Skills
References
Timeline
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Zoe Brady

4880,QLD

Summary

Dynamic and customer-focused professional with experience at Coles Supermarket, excelling in customer service and engagement. Proven ability to enhance shopping experiences through personalized recommendations and effective communication. Skilled in POS operations and conflict resolution, consistently delivering positive outcomes and fostering customer loyalty. Reliable team player with a flexible schedule.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Coles Supermarket
Mareeba
06.2023 - Current
  • Assisted customers in selecting products, enhancing their shopping experience through personalized recommendations.
  • Processed sales transactions accurately, ensuring a smooth checkout experience for all customers.
  • Participated in promotional activities, effectively communicating special offers to increase customer engagement.
  • Carefully listened and understood the different needs of each individual customer. Giving knowledgeable information on their requests.

Apprentice Hairdresser

JRhair
Mareeba, QLD
11.2022 - Current
  • Assisted in maintaining salon sanitation by regularly cleaning tools and work areas.
  • Supported stylists by preparing color mixtures and ensuring proper application techniques.
  • Learned and practiced various hair cutting techniques under professional supervision.
  • Conducted client consultations to understand preferences and recommend suitable services.
  • Observed and learned advanced styling techniques to improve personal skill set.
  • Participated in team meetings to discuss service improvements and client feedback.
  • Adapted to different roles within the salon to support operational efficiency.
  • Supported marketing efforts by promoting salon services through social media channels.
  • Provided friendly customer service by greeting clients and addressing their inquiries.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.

Education

High School Diploma -

Mareeba State High School
Mareeba, QLD
10.2025

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Customer engagement
  • Reliability and punctuality
  • Flexible schedule
  • Professional appearance
  • Phone etiquette
  • Fluent english
  • Conflict resolution
  • POS system operations
  • Customer needs assessment
  • Policy and procedure adherence
  • Complaint management
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Data entry
  • Reliable and responsible
  • Honest and dependable
  • Organization
  • Positive customer engagement

References

Julie Raso - owner of JRhair

Mobile- 0405203560

Timeline

Retail Sales Associate

Coles Supermarket
06.2023 - Current

Apprentice Hairdresser

JRhair
11.2022 - Current

High School Diploma -

Mareeba State High School
Zoe Brady