Zoe Chenouda
Brisbane
Summary
Dynamic leader with proven success in leading the opening of two Rodd and Gunn stores, enhancing customer satisfaction through exceptional service. Skilled in team leadership and time management, fostering a productive work environment. Demonstrates expertise in customer service and problem-solving, driving sales and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Rodd and Gunn
02.2024 - Current
- Spearheaded the successful opening of two new stores: Carindale and Chermside, currently managing operations at the Chermside location.
- Supervised and mentored a team of sales associates, fostering a positive and productive work environment.
- Conducted regular training sessions to enhance product knowledge and sales techniques.
- Delivered exceptional customer service, ensuring high customer satisfaction and retention.
- Implemented visual merchandising plans to align with brand aesthetics and seasonal campaigns.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Floor Stylist
Glassons
06.2022 - 02.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
Casual Team Member
Myer
08.2021 - 05.2022
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Food and Beverage Manager
Marinara Restaurant
03.2021 - 02.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Education
Bachelor of Business Management -
Queensland University of Technology
Brisbane, QLD10-2028
High School Diploma -
All Hallows' School
Brisbane, QLD11-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Reference
Store Manager Rodd & Gunn
Kristen Ruhle
0419 513 431
Operations Manager Myer
Noel Charlish
0400 711 448
Timeline
Assistant Manager
Rodd and Gunn
02.2024 - Current
Floor Stylist
Glassons
06.2022 - 02.2024
Casual Team Member
Myer
08.2021 - 05.2022
Food and Beverage Manager
Marinara Restaurant
03.2021 - 02.2022
Bachelor of Business Management -
Queensland University of Technology
High School Diploma -
All Hallows' School
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