Zoe Clancy
Junee,NSW
Summary
Skilled in food preparation with experience across fast-paced kitchen environments. Understand and execute recipes with precision, maintain cleanliness standards, and manage inventory efficiently. Known for ability to work effectively under pressure and adapt to changing menu requirements. Contributed to team efforts in improving kitchen operations and reducing food waste.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
5
5
years of professional experience
Work History
Kitchen Hand/bar Attendant
Commercial hotel junee
Junee
03.2022 - Current
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Organized storage areas for efficient access to items when needed.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted with special event catering and preparation, including setup and food service.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Responded promptly to customer complaints in a professional manner.
- Ensured that all alcoholic beverages were served responsibly within state regulations.
- Collected and processed payments via cash and credit card.
- Provided feedback to management on inventory levels and supply quality.
- Resolved guest complaints to maintain complete customer satisfaction.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Greeted guests with friendliness and professionalism.
- Resolved issues with guest orders.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Operated cash registers and handled money transactions accurately.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- De-escalated conflicts between intoxicated guests with tact and diplomacy.
- Assisted managers in training new staff members on bar operations procedures.
- Checked identification of customers to verify age requirements for the purchase of alcohol.
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Home Care Aide
Australian unity
Wagga Wagga
11.2019 - 03.2022
- Answered call lights promptly to attend to client requests or needs.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Managed patient transportation and appointment scheduling.
- Provided companionship to elderly clients by engaging in conversation or playing games.
- Helped client with medication self-administration.
- Transported individuals to medical appointments and assisted with errands.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Tracked and reported clients' progress based on observations and conversations.
- Adhered to agency policies and procedures while providing home health services.
- Recognized emergency situations and implemented appropriate procedures.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Encouraged patients' involvement in decision making regarding their care plan.
- Maintained accurate records of client information and services provided.
- Collaborated with other members of the healthcare team to ensure quality care for all clients.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Participated in team meetings to discuss patient progress or concerns.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided entertainment and companionship through conversation, reading, and board games.
- Planned, prepared or served meals to patients according to prescribed diets.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
- Provided patients and families with emotional support and instruction.
- Planned optimal meals based on established nutritional plans.
- Followed care plan and directions to administer medications.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted clients with bathing, dressing and incontinence care.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Education
Year 11 -
Coolamon Central School
Coolamon Nsw 01-1996
Diploma - Beauty Therapy
Canberra Beauty Academy
CanberraSkills
- Sauce preparation
- Salad preparation
- Surface cleaning
- Pantry restocking
- Cooking
- Time management
- Workstation setup
- Food presentation
- Customer service
- Food safety measures
- Stock rotation
- Beverage preparation
- Team collaboration
- Punctual and reliable
- Verbal and written communication
- Balancing of tills
- Cash and eftpos sales
- Housekeeping
- Accomadation bookings
Timeline
Kitchen Hand/bar Attendant
Commercial hotel junee
03.2022 - Current
Home Care Aide
Australian unity
11.2019 - 03.2022
Year 11 -
Coolamon Central School
Diploma - Beauty Therapy
Canberra Beauty Academy