Zoe Cleverdon
Smythes Creek,VIC
Summary
Hardworking Massage Therapy practitioner driven to improve clients lives with high-quality, caring and professional treatment. Qualified Remedial Massage Therapist, familiar with client assessments, treatment planning and ongoing evaluations. Well-versed in effective treatment plans and assessment techniques. Successfully owned and operated a massage clinic with over 10 years of experience addressing clients individual needs and aliments. Expert at providing relevant information and walking clients through treatment options to get them the best outcome.
Overview
19
19
years of professional experience
Work History
Golf Shop Attendant
RACV Goldfields
11.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Streamlined inventory management by accurately tracking merchandise, maintaining stock levels, and reordering products as needed.
- Boosted sales revenue by effectively promoting golf shop merchandise and services to customers.
- Assisted golf professionals with various tasks, including tournament preparation and execution.
Spa and Massage Therapist
Daylesford Day Spa
11.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Analyzed skin condition and made appropriate product recommendations.
- Maintained client treatment records and designed individual treatment plans for each client.
- Work in a team with great work ethic, positive attitude and a focus on an inviting environment for staff and customer.
Director/Owner
Equiptec Pty Ltd
09.2021 - Current
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organising and maintaining bank statements for checking accounts.
Costume Standby
Channel 9/NBC
04.2022 - 09.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Organized and managed outfitting and styling for extra and lead cast members of 5 to 70 people.
- Set up and organised dressing rooms and costume trucks.
Event and Program Facilitator
Runway Ballarat
11.2019 - 06.2022
- Facilitated dialogue between participants and program workers to provide best possible program and individualized program.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Collaborated with chief entrepreneur to identify areas in need of improvement and implement solutions.
- Planned and facilitated design thinking workshops and incubator programs online and in person, employing varied methods to maximize attendance.
Director/Owner/Operator
Pickles Bar Pty Ltd, The Workshop Cafe
09.2018 - 06.2021
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Remedial Massage Therapist/Owner/Operator
Mint Massage Therapy
03.2005 - 03.2015
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients and handled payments.
Education
Certificate - First Aid Level 2
First Aid Training Group
Ballarat03.2024
Diploma - Remedial Massage Therapy
Victoria University
Melbourne, VIC11.2009
Skills
- Warm and Positive Personality
- Guest Satisfaction
- Interpersonal Communication
- Explaining Complex Musculoskeletal Issues
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Proactive and Self-Motivated
- Cross-Departmental Teamwork
Accomplishments
- Massaged the Western Bulldogs Football Club
- Represented Victoria University as a Remedial Massage Therapy student in promotional videos.
- Operated a successful Massage Therapy Clinic and Mobile Business for 10 years.
References
References available on request
Timeline
Golf Shop Attendant
RACV Goldfields
11.2023 - Current
Spa and Massage Therapist
Daylesford Day Spa
11.2022 - Current
Costume Standby
Channel 9/NBC
04.2022 - 09.2022
Director/Owner
Equiptec Pty Ltd
09.2021 - Current
Event and Program Facilitator
Runway Ballarat
11.2019 - 06.2022
Director/Owner/Operator
Pickles Bar Pty Ltd, The Workshop Cafe
09.2018 - 06.2021
Remedial Massage Therapist/Owner/Operator
Mint Massage Therapy
03.2005 - 03.2015
Certificate - First Aid Level 2
First Aid Training Group
Diploma - Remedial Massage Therapy
Victoria University
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