Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zoe Cleverdon

Smythes Creek

Summary

Experienced customer service professional with strong communication skills and ability to handle high-volume inbound inquiries. Focused on team collaboration and consistently achieving results. Reliable and adaptable in dynamic environments. Proficient in problem-solving and maintaining positive customer experience.

Overview

20
20
years of professional experience

Work History

Golf Shop Attendant

RACV Goldfields
11.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Streamlined inventory management by accurately tracking merchandise, maintaining stock levels, and reordering products as needed.
  • Boosted sales revenue by effectively promoting golf shop merchandise and services to customers.
  • Personally took on and improved sales via listing to customers needs and then implemented those changes.
  • Assisted golf professionals and amatures with various tasks, including tournament preparation and execution.
  • Trained new staff on shop procedures, enhancing team efficiency and service quality.

Spa and Massage Therapist

Daylesford Day Spa
11.2022 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Maintained client treatment records and designed individual treatment plans for each client.
  • Work in a team with great work ethic, positive attitude and a focus on an inviting environment for staff and customer.

Costume Standby

Channel 9/NBC
04.2022 - 09.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Organized and managed outfitting and styling for extra and lead cast members of 5 to 70 people.
  • Set up and organised dressing rooms and costume trucks.

Event and Program Facilitator

Runway Ballarat
11.2019 - 06.2022
  • Facilitated dialogue between participants and program workers to provide best possible program and individualized program.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Collaborated with chief entrepreneur to identify areas in need of improvement and implement solutions.
  • Planned and facilitated design thinking workshops and incubator programs online and in person, employing varied methods to maximize attendance.

Director/Owner/Operator

Pickles Bar Pty Ltd, The Workshop Cafe
09.2018 - 06.2021
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon cost and fees for successfully operating business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Remedial Massage Therapist/Owner/Operator

Mint Massage Therapy
03.2005 - 03.2015
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients and handled payments.

Education

Certificate - First Aid Level 2

First Aid Training Group
03.2024

Diploma - Remedial Massage Therapy

Victoria University
Melbourne, VIC
11.2009

Bachelor of Science - Psychology

La Trobe University
Melbourne, VIC

Skills

  • Warm and Positive Personality
  • Guest experience management
  • Interpersonal Communication
  • Assessing client expectations
  • Calm and Professional Under Pressure
  • Proactive and Self-Motivated
  • Cross-Departmental Teamwork
  • Computer Literate
  • Inventory tracking and management
  • Team Training
  • Process and procedure development

Accomplishments

  • Re wrote the online booking system SOP's
  • Invigorated the retail space improving sales, customer experience and retune patronage
  • Implemented a sales procedure of selling wine stock through the retail space

Timeline

Golf Shop Attendant

RACV Goldfields
11.2023 - Current

Spa and Massage Therapist

Daylesford Day Spa
11.2022 - Current

Costume Standby

Channel 9/NBC
04.2022 - 09.2022

Event and Program Facilitator

Runway Ballarat
11.2019 - 06.2022

Director/Owner/Operator

Pickles Bar Pty Ltd, The Workshop Cafe
09.2018 - 06.2021

Remedial Massage Therapist/Owner/Operator

Mint Massage Therapy
03.2005 - 03.2015

Diploma - Remedial Massage Therapy

Victoria University

Certificate - First Aid Level 2

First Aid Training Group

Bachelor of Science - Psychology

La Trobe University

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Zoe Cleverdon