Zoe Daniel
Moonee Ponds
Summary
Hardworking recent high school graduate offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in preparing food and finalising sales. Customer-focused food service worker devoted to meeting team and customer's goals and expectations. Always bringing forth a positive and enthusiastic attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Sugar Station
05.2024 - Current
- Handled customer inquiries and complaints professionally, ensuring a positive experience for all clients.
- Completed accurate cash handling transactions by following established procedures, minimizing discrepancies in daily sales reports.
- Processed transactions accurately while maintaining a high level of customer service.
- Checked and pulled defective or expired products from shelves.
- Managed inventory storage in clean and organized fashion.
- Made sure that store was stocked and traveled to storeroom to stock shelves if needed in a time efficient manner.
- Worked alone in the store as well as working with younger retail workers, mentoring them and keeping them on task.
- Closed the store making sure it was tidy, swept and mopped and making sure to lock up all cupboards and doors.
Crew Member
McDonald's Restaurant
11.2020 - 02.2024
- Provided excellent customer service by greeting customers and meeting quality expectations
- Collaborated with team members to complete orders
- Took orders, prepared meals and collected payments
- Worked front counter, drive-thru and other areas as needed
- Kept food preparation area, equipment and utensils clean and sanitary
- Assisted other team members to achieve goals.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Prepared and stocked baked goods, sandwiches and light snacks to compliment beverage choices.
- Cleaned counters, machines and seating areas daily.
Peer Support Leader
Buckley Park Secondary College
09.2020 - 12.2021
- Showcased leadership and communication skills
- Being a role model for year 7's and 8's
- Teaching and directing younger year level classes
Education
Lowther Hall Anglican Grammar School
Essendon, VICHigh School Diploma -
Buckley Park Secondary College
Victoria 2023
Skills
- Stocking and Replenishing
- Food and Beverage Service
- PPE Guideline Compliance
- Payment Processing
- Cash Handling
- Customer Service
- Adaptability and Flexibility
- Dependable and Cooperative
Accomplishments
- Completed barista training for McCafé
- Completed safe@work certificate
- Student council representative
- Member of the school choir and production
- Performed in many in school and out of school productions
Hobbies
- Production and singing
- Art
- Music
- Cooking
- Reading
- Netball
Reference
- Keeley Hammersley-Berry (Former employment)
Ph: 0422791040
Email: keeleyhb3@gmail.com
- Katrina La Rose (Personal)
Ph: 0431724609
Email: Katrinalr@merri.org.au
- Margaret Bainbridge (Former school teacher)
Ph: 0408564909
Certification
- Responsible Service of Alcohol certificate
- Responsible Service of Gambling certificate (Module 1 and 2)
Timeline
Sales Assistant
Sugar Station
05.2024 - Current
Crew Member
McDonald's Restaurant
11.2020 - 02.2024
Peer Support Leader
Buckley Park Secondary College
09.2020 - 12.2021
Lowther Hall Anglican Grammar School
High School Diploma -
Buckley Park Secondary College
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