Zoe Ditcham
Bundoora,Victoria
Summary
Dynamic professional with over 5 years in customer service and hospitality, including impactful roles at Snowgum Coffee Van and Bright P-12 College. Strong proficiency in baristering and bartending. Adept at managing teams and enhancing operational efficiency while fostering positive learning environments.
Overview
4
4
years of professional experience
Work History
Education Support
Bright P-12 College
Bright
01.2024 - 12.2024
- Working with children from age 5 - 15, assisting them in their learning, and assisting classroom teachers with behaviour support
- Communication and de-escalation experience
- Experience with using programs like Microsoft Excel and Google Spreadsheets
Senior Staff Member
Snowgum Coffee Van
Bright
09.2020 - 09.2024
- 4+ years experience as a barista
- Staff management, food handling, customer service, stock management and hospitality experience
Receptionist
Tasman Holiday Park
Porepunkah, Australia
03.2024 - 07.2024
- Customer service experience
- Experience using programs like Newbook and Excel
- Strong time management, communication and conflict de-escalation skills
Education
VCE -
BRIGHT P-12 COLLEGE
Bright, VIC12.2023
Bachelor of Accounting -
La Trobe University
Melbourne, VICSkills
- 4 years of barista experience
- 5 years of experience in customer service, hospitality, and cash handling
- Experience in stock and staff management
- Strong time management, communication, and conflict de-escalation skills
- RSA certificate
- Working with children check
- First Aid and CPR qualification
- Experience with using programs like Microsoft Excel and Google Spreadsheets
References
- Mariah Hone, Previous manager, 0437 749 315, Mariahjhone@gmail.com
- Natasha Tough, Previous teacher, 0433 626 243, Natasha.tough@education.vic.gov.au
- Roshelle Harrison, Personal referee, 0448 525 482, Roshelle@bangtoyshop.com.au
- Phillip Rigby, Previous manager, 0422 100 423, Phillip.rigby@education.vic.gov.au
Timeline
Receptionist
Tasman Holiday Park
03.2024 - 07.2024
Education Support
Bright P-12 College
01.2024 - 12.2024
Senior Staff Member
Snowgum Coffee Van
09.2020 - 09.2024
VCE -
BRIGHT P-12 COLLEGE
Bachelor of Accounting -
La Trobe University
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