Zoe hancock

Broadbeach

Summary

Dynamic and results-driven professional with experience at mcdonalds, excelling in customer service and teamwork. Proven ability to enhance clinic workflow as a medical Receptionist, demonstrating strong organizational skills and effective communication. Adapt at multitasking and maintaining high standards of safety and service in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Mcdonalds Crew Member

Cassius Macmoria

12.2024 - Current

Provided excellent customer service in fast-paced environment.
Operated cash register efficiently to process transactions accurately.
Maintained cleanliness and organization of dining and kitchen areas.
Assisted team members with food preparation and assembly tasks.
Learned and adhered to safety regulations and food handling practices.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Worked well with teammates and accepted coaching from management team.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.

Receptionist

Melanie Demunk

01.2024 - 11.2024

Managed patient check-ins and scheduling to optimize clinic workflow.
Ensured accurate data entry into electronic health record systems for seamless patient management.
Assisted patients with inquiries, providing information on services and appointment details.
Coordinated communication between medical staff and patients to enhance service delivery.

Education

No Degree -

Merrimac State High School

Merimaid Waters

10-2027

Skills

Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Clear communication
Flexible schedule
Safe food handling

Verbal and written communication
Leadership qualities
Heavy lifting
Crew leadership
Resilience and persistence
Hospitality service expertise

Accomplishments

school award for best academics , best behaviour and best effort

Certification

certification IV in crime and justice

certification IV in business

Interests

playing touch footy

swimming

horse riding

cheer leading

dancing

singing

traveling

Cooking
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
I enjoy helping others and giving back to the community
Music
Gym Workouts

Timeline