ZOE JEE
HOMEBUSH,Australia
Summary
Great wine knowledge and great passion for wine. Work well with a multi-culture and diverse work force. Highly organized and efficient. Highly-motivated and reliable person with excellent health and pleasant personality. Always wiling ot learn and progress, ot make myself more outstanding. I'll have positive work attitude and be wiling and able ot work diligently without supervision.
Overview
12
12
years of professional experience
Work History
Product Expert
The Cellar Martin Place (Endeavour Group)
08.2024 - Current
- Provided expert knowledge on a diverse range of premium wines, assisting customers with selections and recommendations.
- Conducted tastings and educational sessions to enhance customer appreciation and understanding of wine varieties.
- Managed inventory, ensuring optimal stock levels and proper storage conditions for quality preservation.
- Collaborated with the team to develop marketing strategies and promotions for featured wines.
- Maintained up-to-date knowledge of industry trends and new product offerings to enhance customer service.
Wine Specialist
The Cellar Martin Place (Endeavour Group)
03.2024 - Current
- Set up events, wine tastings and masterclasses to showcase premium products, staff professional knowledge and service, bring in business and promote special offerings.
- Developed a successful social media presence, showcasing new arrivals, highlighting staff picks, and sharing educational content that engaged followers and increased foot traffic to the store.
- Cultivated relationships with representatives and winemakers to evaluate and select premium wines for the store.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Penfolds Wine Sampler
Crossmarks
12.2023 - 02.2024
- Conducted engaging wine sampling sessions, effectively showcasing Penfolds’ diverse portfolio to customers.
- Educated customers on wine characteristics, regions, and production methods to enhance their purchasing decisions.
- Collaborated with the sales team to boost brand visibility and drive sales.
Assistant Sommelier
GPO Grand
09.2017 - 07.2018
- Conducted comprehensive wine tastings for guests, educating them on various regions, producers, and varietals.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Hosted educational sessions for staff, enhancing their knowledge of wine pairings and service techniques.
- Cellar management and inventory control.
Floor Staff
The star
03.2017 - 09.2017
- Delivered outstanding service in a dynamic dining environment, ensuring guest satisfaction and repeat business.
- Managed order-taking and food delivery, with a focus on accuracy and presentation.
- Collaborated with kitchen staff and fellow servers to maintain efficient operations and a positive atmosphere.
- Assisted in training new staff on service protocols and menu knowledge.
Supervisor
Shangri-la Hotel
12.2013 - 07.2016
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Trained and mentored staff, enhancing team performance and service standards.
- Managed staff rosters and scheduling to optimize service efficiency.
- Oversaw wine cellar management and inventory control, maintaining stock accuracy and quality.
- Organized and coordinated events, ensuring seamless execution and guest satisfaction.
- Developed and managed social media strategies to promote restaurant offerings and engage with guests.
- Conducted daily team meetings to communicate goals, updates, and performance metrics.
- Analyzed P&L statements to monitor financial performance and implement cost-control measures.
- Addressed and resolved guest complaints promptly, finding effective solutions to enhance satisfaction.
Tour Guide
Kanghui International Travel
06.2012 - 09.2013
- Led engaging and informative tours, providing guests with insights into local history, culture, and attractions.
- Customized tour experiences to meet the interests and needs of diverse groups.
- Ensured guest safety and satisfaction throughout tours, addressing questions and concerns promptly.
- Collaborated with local businesses and attractions to enhance the overall visitor experience.
- Developed and maintained knowledge of current events and changes in the local area to provide up-to-date information.
Education
WSET Diploma - Wine
Sydney Wine Academy
02.2024
WSET Level 3 - Wine
Ease Scent International Wine & Spirit Education
01.2017
WSET Level 2 - Wine
Ease Scent International Wine & Spirit Education
09.2016
Tourism Management -
Changchun University
07.2014
Skills
- Customer Service Excellence
- Wine Knowledge
- Wine Pairing Expertise
- Team Leadership
- Cellar management
- Inventory Management:
- Event Coordination
- Sales and Marketing
- Problem-Solving
- Communication Skills
- Multi languages
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Korean
Professional Working
Spanish
Elementary
French
Elementary
Timeline
Product Expert
The Cellar Martin Place (Endeavour Group)
08.2024 - Current
Wine Specialist
The Cellar Martin Place (Endeavour Group)
03.2024 - Current
Penfolds Wine Sampler
Crossmarks
12.2023 - 02.2024
Assistant Sommelier
GPO Grand
09.2017 - 07.2018
Floor Staff
The star
03.2017 - 09.2017
Supervisor
Shangri-la Hotel
12.2013 - 07.2016
Tour Guide
Kanghui International Travel
06.2012 - 09.2013
WSET Level 2 - Wine
Ease Scent International Wine & Spirit Education
Tourism Management -
Changchun University
WSET Diploma - Wine
Sydney Wine Academy
WSET Level 3 - Wine
Ease Scent International Wine & Spirit Education
Similar Profiles
Nathan WoodingNathan Wooding
National Safety and Risk Manager - Retail at Endeavour GroupNational Safety and Risk Manager - Retail at Endeavour Group
PRIYANKA SEHGALPRIYANKA SEHGAL
Dan's Team Member at Endeavour GroupDan's Team Member at Endeavour Group
Rajshree Verma (Rajee)Rajshree Verma (Rajee)
Finance Analyst – Group Optimisation at Endeavour GroupFinance Analyst – Group Optimisation at Endeavour Group