Zoe Lyndon
Kingscliff
Summary
A motivated and adaptable professional with experience in customer service, leadership, and administration. Currently working as a Port Trainer and Relief Team Leader at Jetstar, I have strong knowledge of front-of-house operations, check-in procedures, and team leadership in a fast-paced environment. I excel in conflict resolution, teamwork, and ensuring customer satisfaction.
In my previous role as an Office Junior at Flood Legal, I developed my administrative and customer service skills while gaining insight into property and estate management law. I also have experience in hospitality and supervisory roles, where I honed my team management and customer relations skills.
Currently studying an Associate’s Law Degree at Southern Cross University, I’m looking for casual work to support my role at Jetstar, and continue building my skills in a dynamic environment.
Overview
9
9
years of professional experience
Work History
Port Trainer / Relief Team Leader
Jetstar
11.2021 - Current
- At Jetstar, I am employed as a Customer Service Officer and Relief Team Leader. My growing role with the company given me a large insight into the aviation industry.
- In my position, I have learned both Jetstar front-of-house check-in procedures, including international and domestic sectors, kiosk check-in and automated bag drop functions, and processed payments for oversized baggage and cabin baggage while educating passengers on Jetstar's policies.
- In addition, completed training on concourse, including domestic and international gate departures, marshalling, aerobridge operations and powered aisle wheelchairs operation.
- The role requires high communication, teamwork, and conflict resolution skills, which I display daily throughout my work day to ensure I can assist the large volume of customers with a positive attitude and focus on customer satisfaction.
- Since my return to the company I have been up-skilled into a Relief Team Leader role. My role requires overseeing the check in or concourse operation and assisting with tasks as required, delegating tasks to team members, addressing customer issues and ensuring customer satisfaction is provided, promoting and acting by the Jetstar values, driving on time performance while maintaining safety and ensuring compliance with the operational and dangerous goods manuals.
Office Junior
Flood Legal Pty Ltd
06.2023 - 04.2024
- During my time Flood Legal is as an Office Junior, my role involved handling the administrative tasks of the firm.
- A day in my position included answering incoming calls and directing them to the appropriate staff members or handling general enquiries and quotes, management of incoming and outgoing mail, scheduling client appointments, responding to relevant email queries, opening and closing files, processing invoices and making trust payments, depositing cheques to trust, undertaking verification of the identity of clients and entering and removing documents from the safe custody register.
- In my role, I further developed my customer service skills as I interact daily with customers by phone, email, and in person at the office
- This role has provided me with a considerable insight into property and estate management law.
- With the growing nature of the firm, the last three months in my position involved extensive training as I progressed from receptionist duties to paralegal duties. My original position was filled and required me to train and guide the new receptionist through their daily responsibilities.
Waitress - Front of House
Coolangatta Hotel
03.2021 - 11.2021
- When employed at Coolangatta Hotel, trained in the busy crave bistro restaurant section of the hotel
- This has furthered my experience in COVID, signing in customers, seating customers, order taking, running food and drinks, teamwork, and most importantly, customer service skills
Supervisor
Foodworks
04.2018 - 11.2021
- Trained in a supervising role, multi-skilled in the fruit and vegetable and delicatiscent department and service/ registers
- Experience as a team player and excellent customer service
- Head of fruit and vegetable department: role including managing produce stock and ordering of stock, training staff, and ensuring the best quality stock at the best available price is available to customers
Waitress - Front of House
Kirramisu Cafe
06.2020 - 04.2021
- Experience as a front-of-house staff, taking orders, running food and drinks, customer service, and teamwork in a busy cafe
Waitress - Front of House
Pottsville Bakehouse
04.2016 - 04.2018
- Experience in a busy cafe environment, food preparation, customer service, and closing and opening a store
- Making drinks - juices, milkshakes, smoothies
- Cleaning duties - mopping, sanitising, dishes, etc
Education
Completed Year 12 through the ATAR Pathway -
St Joseph's College
Banora PointAssociates Law Degree -
Southern Cross University
Tugun11.2024
Bachelor of Psychological Science -
Southern Cross University
Tugun11.2021
Communications in Organisations -
Southern Cross University
Tugun08.2020
Skills
- Excellent customer service skills
- Communication
- Conflict management and resolution
- Decision-making and problem solving
- Ability to work in and lead a team
References
- Mr. Mark Downard, Former Principal at Pottsville Primary School, 0481 860 271
- Nirmala Biswas, Previous Manager Pottsville Foodworks, 0403 717 971
Personal Information
Date of Birth: 11/04/03
Accomplishments
Awarded the Airport Excellence Award for OOL in February 2023.
Timeline
Office Junior
Flood Legal Pty Ltd
06.2023 - 04.2024
Port Trainer / Relief Team Leader
Jetstar
11.2021 - Current
Waitress - Front of House
Coolangatta Hotel
03.2021 - 11.2021
Waitress - Front of House
Kirramisu Cafe
06.2020 - 04.2021
Supervisor
Foodworks
04.2018 - 11.2021
Waitress - Front of House
Pottsville Bakehouse
04.2016 - 04.2018
Completed Year 12 through the ATAR Pathway -
St Joseph's College
Associates Law Degree -
Southern Cross University
Bachelor of Psychological Science -
Southern Cross University
Communications in Organisations -
Southern Cross University
Similar Profiles
Jake CahillJake Cahill
Cabin Crew at JetstarCabin Crew at Jetstar
Isabel GrueningerIsabel Grueninger
Customer Service Officer at JetstarCustomer Service Officer at Jetstar
Morgan PoumakoMorgan Poumako
Engineering Training Coordinator at JetstarEngineering Training Coordinator at Jetstar