Zoe Lytras
Brisbane,Queensland
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Marketplace Supervisor
Event Cinemas Chermside
02.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Service Personnel Cinema Employee
Event Cinemas Chermside
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and operated espresso machine regularly during busy periods.
- Regularly served alcohol adhering to state laws regarding alcoholic beverage services and customer regulations.
- Trained new employees on proper protocols and customer service standards.
- Cleaned and maintained cinemas, foyer and BOH common areas on site.
Service Personnel Cinema Employee
BCC Cinemas Toombul
06.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and operated espresso machine regularly during busy periods.
- Regularly served alcohol adhering to state laws regarding alcoholic beverage services and customer regulations.
- Trained new employees on proper protocols and customer service standards.
- Cleaned and maintained cinemas, foyer and BOH common areas on site.
Education
Bachelor of Arts - Environment & Society Major
University of Queensland
Saint Lucia, QLD12.2025
High School Diploma -
Kedron State High School
Wooloowin, QLD11.2020
Skills
- Department Organization
- Team Assignments
- Changing Out Tills
- Shrinkage Prevention
- Patron Engagement
- Complex Problem-Solving
- Policy Enforcement
- Priority Management
Certification
- PCI DSS Training - Completed 2021-2023
- SITHFAB002 RSA License - Completed July 2021, Valid to July 2024
- Work Related Violence Training - Completed 2023
- Armed Intruder, Terrorist Attack & Suspicious Item Training - Completed 2023
Team Sports and Volunteering
Precious Paws Animals Rescue Volunteer (2016-2022)
- Helped organize fundraisers to benefit organizational objectives.
- Recruited and signed up volunteers.
- Developed strong communication skills while providing customer service to visitors at rescue events.
- Fostered and trained 36 dogs to achieve their adoption into loving and well-suited homes.
- Harnessed creative thinking abilities when designing promotional materials for the organization's activities.
- Evaluated personal characteristics and home conditions of foster home or adoption applicants.
Vaughan Williams-Horn School of Dance Student (2005-2020)
- Engaged in weekly dance lessons for physical exercise and social enjoyment to prepare annual performances.
- Regularly supervised younger dancers surrounding class times and at concerts.
Brisbane School of Iberian Swordsmanship Scholar (July 2023-Present)
- Engaged in weekly sword technique and HEMA scholarship lessons for physical exercise and social enjoyment.
- Completed Beginner course.
- Currently completing Novice course.
Timeline
Marketplace Supervisor
Event Cinemas Chermside
02.2023 - Current
Service Personnel Cinema Employee
Event Cinemas Chermside
05.2022 - Current
Service Personnel Cinema Employee
BCC Cinemas Toombul
06.2021 - 05.2022
Bachelor of Arts - Environment & Society Major
University of Queensland
High School Diploma -
Kedron State High School
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