Zoe Lytras
Brisbane
Summary
Motivated individual with track record of supporting academic projects through meticulous data collection and analysis. Proven ability to work collaboratively in team settings, achieve organizational goals and adapt to evolving project requirements. Skilled in data analysis, literature review, report writing, operational management and strategic planning. Knowledge of statistical software and effective communication techniques to present results clearly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketplace Supervisor
Event Cinemas Chermside
Chermside
02.2023 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and providing effective solutions.
- Oversee compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Collaborate with other departments to achieve organizational goals.
- Mentor junior staff and conduct performance evaluations, identifying areas of improvement and guiding professional development plans.
- Monitor inventory to recommend stock levels, maximizing profits and minimizing losses.
- Optimize scheduling to ensure full coverage during peak hours, balancing customer service with cost efficiency.
Service Personnel Cinema Employee
BCC Cinemas & Event Cinemas
Toombul, QLD
06.2021 - 05.2022
- Boost customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assist in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Process transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assist in training new employees, contributing to the development of a knowledgeable workforce.
- Process transactions accurately, balancing cash registers at the end of each shift.
- Provide exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Crew Member
Moonlight Cinemas
Roma Street Parklands, QLD
11.2021 - 02.2022
- Ensured efficient set-up and pack-down of equipment, signage, and seating within strict deadlines for event operation.
- Demonstrated strong multitasking abilities, effectively handling orders for multiple parties simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of service site to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to support optimum customer experience.
- Complied with industry regulations and company policies, ensuring safe and legal operational environment.
- Reduced ecological impact of operations on city parklands venue.
- Streamlined customer verification processes for restricted venue entry, resulting in smoother customer service experience.
Education
Bachelor of Social Science - Environment & Society Major
University of Queensland
Saint Lucia, QLD12.2025
High School Diploma -
Kedron State High School
Wooloowin, QLD11.2020
Skills
- Teamwork and collaboration
- Research reporting
- Qualitative research
- Project management
- Community engagement and support
- Client engagement and support
- Collaborative project development
- Complex problem-solving
- Training and mentoring
- Goal oriented
- Flexible and adaptable
- Critical thinking
Certification
- PCI DSS Training, Updated 2025
- Work Related Violence Training, Updated 2025
- Armed Intruder, Terrorist Attack & Suspicious Item Training, Updated 2025
Professional Development
Emu Gully Senior Leadership Course, 2019
Timeline
Marketplace Supervisor
Event Cinemas Chermside
02.2023 - Current
Crew Member
Moonlight Cinemas
11.2021 - 02.2022
Service Personnel Cinema Employee
BCC Cinemas & Event Cinemas
06.2021 - 05.2022
Bachelor of Social Science - Environment & Society Major
University of Queensland
High School Diploma -
Kedron State High School