Zoe Marsland
Flinders ,NSW
Summary
I wish to become a team member of a respected organisation, whereby I am able to perform to my highest abilities while increasing my knowledge and existing employee qualities on the job. I aim to contribute to the advancement of the organisation by providing exceptional workplace compliance and contributions, as I believe my motivation, enthusiasm and willingness to learn would be an asset to your team
Overview
15
15
years of professional experience
Work History
Team Leader
Dapto Leagues Club
Dapto , NSW
01.2019 - Current
- Leading a team in providing exceptional customer service, including taking orders and attending to guests' needs as a primary point of contact. Additionally, overseeing bar operations, managing cash transactions, ensuring timely service of meals, maintaining cleanliness, and organising table setups.
- I made the transition from waitress to Team Leader in 2021.
Waitress
The Oaks Hotel
Albion Park Rail , NSW
08.2017 - 01.2019
- Responsibilities include providing exceptional customer service, assisting with events, operating registers, handling cash accurately, and managing meal service, including table setup, clearing and serving
Waitress
Open Hearth Hotel
Warrawong , NSW
03.2017 - 07.2017
- Customer service/ greeting customers, clearing and setting up tables, cash handling/ register/ taking orders, serving meals
Customer Service Representative
Betts Shoes (Seasonal Hire)
Shellharbour, NSW
11.2016 - 01.2017
- Cash handling/ operate computer register, Stock control & shoe fitting and general duties.
Checkout Operations
Woolworths
Shellharbour, NSW
12.2010 - 01.2016
- Cash handling and customer service.
- Operated scanners, scales, wrapping machines as required for efficient checkout operations.
Education
Year 11
Lake Illawarra High School
01-2013
Child Studies Cert II
Shellharbour Tafe
01-2012
Year 10
Lake Illawarra High School
01-2011
On-site Training
Dapto Leagues Club
Skills
- RSA, RCG & Bar Certificate
- First Aid Certificate
- Full Drivers License
- Team Supervision
- Complaint resolution
- coaching
- documentation and Reporting
- Client Service
- Mentoring
- Attention to Detail
- Staff Training
- Team Check-Ins
- Overseeing Daily Activities
References
References available upon request.
Timeline
Team Leader
Dapto Leagues Club
01.2019 - Current
Waitress
The Oaks Hotel
08.2017 - 01.2019
Waitress
Open Hearth Hotel
03.2017 - 07.2017
Customer Service Representative
Betts Shoes (Seasonal Hire)
11.2016 - 01.2017
Checkout Operations
Woolworths
12.2010 - 01.2016
Year 11
Lake Illawarra High School
Child Studies Cert II
Shellharbour Tafe
Year 10
Lake Illawarra High School
On-site Training
Dapto Leagues Club
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