Zoe McClusky
Summary
Dependable Restoration Technician with 5 years of casual experience in providing support to victims of fires, floods and other disasters by helping owners restore properties. Offering expertise in cleaning damaged properties, installing new materials and sanitizing homes. Physically fit and agile to lift heavy objects and machines
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restoration Technician
Steamatic
11.2019 - Current
- Improved restoration efficiency by implementing innovative techniques and tools in daily tasks.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Increased client retention, maintaining clear communication throughout the restoration process.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed extensive training in industry best practices to enhance overall job performance and effectiveness.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odour removal.
- Upheld company reputation by consistently delivering high-quality workmanship on all completed projects.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using chemicals and cleaning equipment.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Retail Worker
The Elmore Bakery
10.2019 - 04.2022
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Education
Certificate III in Sport And Recreation - Sport And Recreation
Bendigo Senior Secondary College
Bendigo, VIC12.2021
Skills
- Manual hand tools operations
- Mold remediation
- Water damage restoration
- Carpet cleaning
- Pack-out services
- Content cleaning
- Fire Damage Restoration
- Time Management
- Team building
- Multitasking Abilities
- Analytical Thinking
- Task Prioritization
- Teamwork and Collaboration
- Professionalism
- Organizational Skills
- Effective Communication
Certification
- WRT - Water Restoration Technician
Timeline
Restoration Technician
Steamatic
11.2019 - Current
Retail Worker
The Elmore Bakery
10.2019 - 04.2022
Certificate III in Sport And Recreation - Sport And Recreation
Bendigo Senior Secondary College
- WRT - Water Restoration Technician
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