Zoe Norman
Whyalla,Australia
Summary
Compassionate Leader experienced in child protection, out-of-home care, and community services with a focus on frontline residential youth work addressing complex trauma. Delivered quality programs while fostering inclusive workplace cultures and leading high-performing teams. Committed to empowering young people and driving sustainable outcomes through effective communication and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Regional Manager
Foodbank SA
01.2021 - 01.2024
- Led regional operations to optimize food distribution across multiple locations.
- Coordinated with local agencies to effectively address community food needs.
- Supported vulnerable individuals and families facing food insecurity with empathy and professionalism.
- Handled sensitive and complex client interactions with professionalism, discretion, and care
Manager – Logistics & Operations
Teleconnex
01.2013 - 01.2021
- Coordinated logistics and operations for telecommunications projects, enhancing connectivity in remote and Aboriginal communities
- Oversaw inventory and logistics operations, facilitating delivery of equipment to remote and hard-to-access locations
- Planned and scheduled installations, ensuring timely execution of resources and prioritization of competing tasks
- Supported and resourced field teams to operate effectively in isolated environments with limited infrastructure
Residential Care Coordinator / Youth Worker
Department for Child Protection
01.2003 - 01.2013
- Provided trauma-informed care and support, enhancing well-being of young people with complex behaviors
- Assessed client needs and implemented tailored support and treatment plans
- Handled crisis situations with non-violent de-escalation techniques, ensuring safety and stability
- Partnered with government and non-government agencies to secure resources and support for young people
- Fostered a safe, structured, and supportive environment for both young people and staff
- Progressed into a Residential Care Coordinator role
Education
Bachelor of Arts - Psychology
Griffith University
01-2004
Bachelor of Science - Sociology
Griffith University
01-2007
Certificate IV - Youth And Family Intervention
ETEA - Education Training & Employment Australia
01-2009
Graduate Certificate - Understanding The Neurobiology of Complex Trauma
Australian Childhood Foundation
01-2012
Certificate - Complex Trauma & Attachment Management
Australian Online Courses
01-2012
Graduate Certificate - Addictive Behaviours
Monash University
01-2017
Certificate - Managing People Effectively
Australian Institute of Management
01-2020
Skills
- Team leadership
- Client advocacy
- Problem solving
- Conflict resolution
- Effective communication
- Emotional intelligence
Timeline
Regional Manager
Foodbank SA
01.2021 - 01.2024
Manager – Logistics & Operations
Teleconnex
01.2013 - 01.2021
Residential Care Coordinator / Youth Worker
Department for Child Protection
01.2003 - 01.2013
Bachelor of Arts - Psychology
Griffith University
Bachelor of Science - Sociology
Griffith University
Certificate IV - Youth And Family Intervention
ETEA - Education Training & Employment Australia
Graduate Certificate - Understanding The Neurobiology of Complex Trauma
Australian Childhood Foundation
Certificate - Complex Trauma & Attachment Management
Australian Online Courses
Graduate Certificate - Addictive Behaviours
Monash University
Certificate - Managing People Effectively
Australian Institute of Management