Zoe Plumb
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple tasks with excellent time management abilities and a resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Coordination
McGrath Executive Suites
Sydney, NSW
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Service Receptionist
Booths Motor Group
North Gosford, NSW
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Service Receptionist
Volkswagen
North Gosford, NSW
04.2022 - 08.2022
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Customer Service Representative
O'Brien Plumbing
Wyong, NSW
07.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Canteen Manager
Hills Grammar School
Kenthurst, NSW
01.2021 - 11.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Disability Support Worker
Lawleys Transport/Department Of Education
Central Coast, NSW
08.2020 - 08.2021
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Collaborated with parents on home care and support for children with disabilities.
Bar Staff Member
Central Coast Football
Lisarow, NSW
03.2019 - 12.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
Footlocker Retail
Tuggerah, NSW
11.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Dental Front Office Receptionist
Gental Dental
Bateau Bay, NSW
04.2019 - 12.2019
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Crew Member
McDonald's
Lisarow, NSW
04.2015 - 04.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Certificate III - Beauty Services
Gosford Tafe
Gosford, NSW08.2021
No Degree -
Lisarow High School
Lisarow, NSW09.2018
Skills
- Credit Card Transaction Processing
- Accounting and Billing Software
- Sorting and Labelling
- Route Correspondence
- Multi-Line Telephone Systems
- Business Administration
- Vehicle Intake
- Visitor Check-In
- Patient Information
- Greet Visitors
- Outbound Calls
- Schedule Management
Accomplishments
- First Aid Certificate
- CPR Training
Certification
First Aid & CPR certificate (Valid)
Full drivers license
Timeline
Client Service Coordination
McGrath Executive Suites
07.2023 - Current
Service Receptionist
Booths Motor Group
11.2022 - Current
Service Receptionist
Volkswagen
04.2022 - 08.2022
Customer Service Representative
O'Brien Plumbing
07.2021 - 04.2022
Canteen Manager
Hills Grammar School
01.2021 - 11.2021
Disability Support Worker
Lawleys Transport/Department Of Education
08.2020 - 08.2021
Dental Front Office Receptionist
Gental Dental
04.2019 - 12.2019
Bar Staff Member
Central Coast Football
03.2019 - 12.2020
Sales Associate
Footlocker Retail
11.2018 - 01.2020
Crew Member
McDonald's
04.2015 - 04.2018
Certificate III - Beauty Services
Gosford Tafe
No Degree -
Lisarow High School