Zoe Schultz
North Adelaide,SA
Summary
Dedicated architecture university student seeking casual employment. A personable and adaptable individual with a strong background in customer service, including call documentation, safe food handling, and coffee and tea preparation. Proficient in espresso machine operation and maintenance, with a knack for product upselling and cross-selling. Capable of lifting 30 kilograms and experienced in cash and credit transactions. Skilled in regulating schedules and de-escalation techniques. Possesses working knowledge of German and proficiency in the Microsoft Office Suite. An enthusiastic team player known for establishing and maintaining customer satisfaction. Experienced in retail sales, adept at processing transactions, handling cash, and arranging merchandise. Committed to enhancing customer experiences and boosting sales through personalised service.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Heynes Garden Centre
10.2022 - Current
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Advised customers of plants suitable to their requirements.
Customer Service Representative Agent
Datacom - Services Australia
01.2022 - 05.2022
- Responded to customer requests regarding Centrelink and MyGov claims.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered high-demand incoming calls and emails, providing frontline customer support and assistance with payment and Centrelink claims and payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained knowledge of current supplementary benefits, customer requirements, payment policies and security practices.
Babysitter
Private
10.2021 - 02.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated with the child's parents about daily activities, behaviours and related issues.
- Monitored children in the home and in public.
Education
Bachelor of Architecture - Architectural Design
University of Adelaide
Adelaide, SA11.2027
APS Level 4 Training - Public Services
Datacom
Modbury, SA2022
Barista And RSA License - Hospitality
Quality College of Australia
Wayville, SA2022
St Dominics Priory College
North Adelaide2021
Norwood Morialta High School
Kensington And Norwood, SA2020
Skills
- Call documentation
- Safe Food Handling Practices
- Coffee and Tea Preparation
- Espresso Machine Operation and Maintenance
- Food and Beverage Service
- Cocktail Service
- Ability to Lift 30 Kilograms
- Microsoft Office Suite
- De-escalation Techniques
- POS use
- Cash and Credit Transactions
- Microsoft Office Suite
Attributes
- Professionalism
- Honesty and Integrity
- Problem-Solving Strategies
- Conflict Resolution
- Creativity
- Teamwork
- Ability to work in faced-paced enviornments
Referees
- Emma Cody - Baby Sitter Employer
0401 630 711
- Josh Wiles - Hospitality Trainer Quality College
0459 999 275
- Joshua Nash - University Tutor 2023
- Madison Heenan - Colleague
0492 493 482
Timeline
Retail Assistant
Heynes Garden Centre
10.2022 - Current
Customer Service Representative Agent
Datacom - Services Australia
01.2022 - 05.2022
Babysitter
Private
10.2021 - 02.2022
Bachelor of Architecture - Architectural Design
University of Adelaide
APS Level 4 Training - Public Services
Datacom
Barista And RSA License - Hospitality
Quality College of Australia
St Dominics Priory College
Norwood Morialta High School
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