Zoe Shaw
Richmond
Summary
Self motivated and friendly staff member with experience in customer service, staff training and hospitality. Dedicated to completing work on time and going above and beyond in each activity. Passion for customer service and providing the best possible customer experience.
Overview
5
5
years of professional experience
Work History
Senior Staff Member
Extreme Escape St Kilda
11.2022 - Current
- Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
- Mentored junior staff members in best practices while motivating them towards career advancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
SENIOR STAFF MEMBER
Escape Game Melbourne
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced staff productivity through development of tailored training materials and resources.
- Mentored junior staff members in best practices while motivating them towards career advancement.
SENIOR SANDWICH ARTIST
Subway Gisborne
01.2019 - 08.2022
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
Education
Bachelor of Fashion Marketing -
Australian College of the Arts
01.2022
VCE -
Braemar College
01.2021
Barista Skills and Understanding Course -
Macedon Ranges Further Education Centre
01.2021
Skills
- Excellent problem solving and critical thinking skills, maintaining good work performance under pressure
- Works well in team settings, often succeeding in team environments
- Extensive experience in customer service and dealing with difficult customers to ensure the optimal outcome
References
- Grace Ew, Manager at Subway, 0409207002
- Antonia Samaras, Coworker at Escape Games Melbourne, 0490787342
Timeline
Senior Staff Member
Extreme Escape St Kilda
11.2022 - Current
SENIOR STAFF MEMBER
Escape Game Melbourne
09.2022 - Current
SENIOR SANDWICH ARTIST
Subway Gisborne
01.2019 - 08.2022
Bachelor of Fashion Marketing -
Australian College of the Arts
VCE -
Braemar College
Barista Skills and Understanding Course -
Macedon Ranges Further Education Centre
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