Zoe Smith
Upper Kedron,QLD
Summary
Dynamic and self-motivated professional with a friendly demeanor, experienced at Arana Leagues Club. Proven ability to enhance customer satisfaction through effective teamwork and problem-solving. Skilled in operating espresso machines and delivering high-quality beverages, while maintaining a clean and organized environment. Committed to excellence in customer service and collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
All Rounder
Arana Leagues Club
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
Junior Shop Assistant
Bakers Delight
03.2021 - 10.2021
- Assisted in maintaining a visually appealing store environment by arranging merchandise displays and keeping shelves organized.
- Ensured high levels of cleanliness throughout the store, performing routine cleaning tasks and addressing spills immediately.
- Handled cash transactions accurately, processing payments quickly to minimize wait times at checkout points.
- Increased sales through effective product recommendations based on customer needs and preferences.
Cafe Barista
Ferny Grove State High School
10.2020 - 11.2020
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Practised Safe Food and Beverage Handling
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments
- Followed exact recipes for mixing and preparing beverage and food items.
Education
High School Diploma -
Ferny Grove State High School
Brisbane 11-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Cert 3 in Business 2022
Cert 3 in Hospitality 2023
Current Blue Card
Current First Aid and Cpr
Responsible Service of Alcohol (RSA)
Responsible Service of Gambling Service (RSG)
Timeline
All Rounder
Arana Leagues Club
10.2021 - Current
Junior Shop Assistant
Bakers Delight
03.2021 - 10.2021
Cafe Barista
Ferny Grove State High School
10.2020 - 11.2020
High School Diploma -
Ferny Grove State High School
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