Zoe Smith
Upper Kedron,Australia
Summary
Motivated and personable hospitality professional with strong customer service skills and a passion for creating positive client experiences. Currently studying to become a Pilates instructor, bringing a growing understanding of health, wellness, and body movement. Known for excellent communication, teamwork, and the ability to thrive in fast-paced environments. Eager to combine hospitality experience with a future in the fitness and wellness industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Arana Leagues Club
Keperra, Australia
10.2021 - Current
- Resolved customer complaints to enhance satisfaction and loyalty.
- Strong communication skills with patrons and staff
- Answered emails and phone calls to provide prompt assistance to customers.
- Managed online booking system to ensure seamless reservation experiences.
- Problem solving/ quick thinking to adapt in fast passed work environments
- Accurately operate cash registers, handling cash, credit, EFTPOS and membership card transactions.
- Adhere to Responsible Service of Alcohol (RSA) policies.
Junior Shop Assistant
Bakers Delight
Arana Hills, Australia
03.2021 - 10.2021
- Boosted sales through tailored product recommendations based on customer needs and preferences.
- Handled cash transactions accurately and processed payments quickly to minimize wait times at checkout points.
- Arranged displays and organized shelves to enhance store visual appeal and attract customers.
- Maintained cleanliness throughout store by performing routine cleaning tasks and promptly addressing spills.
Cafe Barista
Ferny Grove State High School
10.2020 - 11.2020
- Operated espresso machines to consistently produce high-quality coffee drinks, ensuring adherence to company recipes and standards.
- Maintained and operated espresso machines, blenders, and commercial coffee equipment to ensure optimal performance and beverage quality.
- Utilized POS system to enter orders and process payments efficiently, enhancing customer service experience.
- Followed exact recipes for mixing and preparing beverage and food items
- Ensured food and beverage safety by adhering to industry standards for handling and storage.
Education
Queensland Certificate of Education -
Ferny Grove State High School
Brisbane, Australia11-2023
Skills
- Leadership
- Excellent customer service skills
- Giving constructive feedback
- Conflict resolution
- Quick decision making
- Ability to work cooperatively in a team environment
- Ability to follow directions
- Ability to work quickly and safely
- Meticulous attention to detail
- Accurate cash handling skills
Certification
- Certificate III in Business, 2022
- Certificate III in Hospitality, 2023
- Current Blue Card, Current
- Current First Aid and CPR certification, Current
- Responsible Service of Alcohol (RSA) certification, Current
- Responsible Service of Gambling (RSG) certification, Current
- Pilates Instructor -(currently studying)
Availability
Monday - Sunday
Timeline
Team Leader
Arana Leagues Club
10.2021 - Current
Junior Shop Assistant
Bakers Delight
03.2021 - 10.2021
Cafe Barista
Ferny Grove State High School
10.2020 - 11.2020
Queensland Certificate of Education -
Ferny Grove State High School