Zoe Wallis
Dee Why,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Avon Products. Adept at accurate data entry and exceptional at building client relationships through active listening and clear communication. Demonstrates a team-focused approach and a relentless drive to assist staff and customers, significantly improving service delivery efficiency.
Overview
31
31
years of professional experience
Work History
Customer Service Coordinator
MPD Dairy Products
2018.08 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Transport Administration Officer
Avon Products
2007.06 - 2018.06
- Sending daily orders to NZ and Aust state warehouses and transport
- Actioning daily state Discrepancy Reports
- Customer Service for Transport Issues, ie missing orders
- Courier Bookings
- General Office Duties
Customer Service Call Centre Representative
Avon Products
2005.08 - 2007.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Supervisor/Office Admin
Campbells Cash & Carry
1994.03 - 2005.02
- Started on the checkout
- Checkout Supervisor/Cashier/Daily Balancing
- Reception/Office Admin - new customers, stock takes, printing pricing labels, answering phones, returns, all customer queries, chased up overdue accounts.
Education
High School Diploma -
Cobar High School
Cobar, NSW12.1990
Skills
- Accurate at data entry
- Efficient and punctual
- Reliable and trustworthy
- Listens well and a quick learner
- Team focused
- Willingness and enthusiastic to assist staff and customers
Timeline
Customer Service Coordinator
MPD Dairy Products
2018.08 - Current
Transport Administration Officer
Avon Products
2007.06 - 2018.06
Customer Service Call Centre Representative
Avon Products
2005.08 - 2007.06
Supervisor/Office Admin
Campbells Cash & Carry
1994.03 - 2005.02
High School Diploma -
Cobar High School