Zoe Burke
Eagleby,QLD
Summary
I am a motivated, well-presented, and customer-focused individual with over five years of experience in fast-paced service roles, including 5 years as a Concierge at Macarthur Square Shopping Centre (Lendlease) and nearly two years at Coles. Known for strong communication skills, a friendly and professional approach, and the ability to stay calm under pressure. I bring a positive attitude, strong work ethic, and a genuine passion for helping people. Confident in team settings and equally capable working independently. Ready to contribute to a Logan City Council.
Professional with strong experience in inventory management and team operations, prepared for this role. Expertise in stock replenishment, organization, and maintaining high standards. Known for adaptability, reliability, and effective collaboration, ensuring consistent results in dynamic environments. Proficient in using inventory software, problem-solving, and prioritizing tasks efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night fill team member
Coles
Thornlands, QLD
03.2024 - 2026
- I worked as a night fill team member at Coles, efficiently managing stock replenishment and maintaining store presentations during overnight shifts. Developed strong attention to detail, time management, and the ability to work independently, staying productive without constant supervision. Collaborated with team members to ensure smooth operations and a safe, organized work environment.
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to optimize inventory management processes.
- Adapted to changing priorities, demonstrating flexibility in fast-paced environment.
- Participated in team meetings to discuss workflow improvements and customer feedback.
- Assisted in inventory management, conducting accurate counts and reporting discrepancies to supervisors.
- Contributed to the achievement of store sales goals by ensuring timely stocking of high-demand items.
- Demonstrated adaptability by supporting various departments when additional assistance was required.
- Provided excellent customer service by answering questions, locating products, and assisting with purchases.
Grocery Manager
Coles
Thorlands
01.2024 - Current
- As a trusted key holder, I was responsible for secure areas including the concierge desk, Centre management office, valuables storage, and the safe, managing both keys and access codes. I directed incoming calls to appropriate departments and individuals, ensuring smooth communication throughout the organization. I supported Centre Management by coordinating events, assisting with marketing campaigns, and performing various administrative tasks. I was responsible for scheduling and coordinating trades inductions to the Centre, ensuring accurate records and compliance with site access procedures. I also generated monthly sales reports by sourcing key information from stakeholders and manually entering the data into internal systems.
- Nick Bell 0435 779 902
Administration Assistant
Subway Head Office
03.2019 - 12.2019
- I was responsible for resolving customer enquiries and complaints with professionalism and empathy, ensuring alignment with company policies. I handled up to 150 enquiries daily via phone and email in a high-volume environment. I operated a cash register for cash, cheque, and credit card transactions including completing end-of-day balancing and banking procedures.
- Supported daily office operations by organizing schedules and managing correspondence.
- Assisted in maintaining accurate records and databases for administrative functions.
- Coordinated meetings and prepared agendas to enhance team communication.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Concierge Desk Manager
Lendlease
01.2015 - 01.2019
- Provided excellent customer service by handling enquiries, scheduling appointments, and supporting daily office tasks in a busy environment. Developed strong organizational and communication skills while managing administrative duties efficiently. Worked closely with team members to ensure smooth operations and high levels of customer satisfaction.
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Trained new staff on concierge protocols, promoting best practices in customer service delivery.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Education
High School Year 12 Certificate - Business
Aldridge State High School
01-2013
Skills
- Excellent management skills
- Confident with complaint handling
- Competent with conflict resolution
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Proficient in banking, cash management & EFTPOS
- Handling Inquiries & Providing Information
- Strong work ethic
- Exceptional communication skills
- Excellent phone and email etiquette
- Fast learner
- Ability to stay calm in stressful situations
Certification
Certificate III in Business
Timeline
Night fill team member
Coles
03.2024 - 2026
Grocery Manager
Coles
01.2024 - Current
Administration Assistant
Subway Head Office
03.2019 - 12.2019
Concierge Desk Manager
Lendlease
01.2015 - 01.2019
High School Year 12 Certificate - Business
Aldridge State High School