Zoe Totani
ALICE SPRINGS,NT
Summary
I am a dedicated and customer-focused retail assistant with 4.5 years of experience providing exceptional customer service, and extensive experience handling transactions. I am excellent at assisting customers with product selection, and ensuring that the store displays are visually appealing. I have strong teamwork skills, a proactive approach to problem-solving, sales, working with customers, and organizing merchandise, alongside my multitasking abilities.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Mad Harrys
ALICE SPRINGS, NT
05.2021 - Current
- Greeted customers upon entry to the store and provide a positive shopping experience.
- Process payments using cash register, credit card machine and POS system.
- Rang up purchases accurately on the point-of-sale system.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Kept up-to-date knowledge of all products available in the store.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Restocked shelves with new merchandise when required.
- Performed regular inventory checks to ensure accurate stock control.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Answered phones promptly and directed calls appropriately.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Assisted customers with product selection, answered queries and provided advice.
Education
Our lady of the sacred heart
02.2025
Skills
- Sales and Product Knowledge
- Customer service
- Multitasking
- Merchandising and Stock Management
- Cash Handling & Transactions,
- Cash handling accuracy
- Team Collaboration
- Problem-Solving and Adaptability
- Strong communication skills
- Pricing adjustments
- Patience and empathy
- Effective communication
- Product labeling
- Product restocking
- Flexible schedule availability
References
Karen Heath, Mad Harrys, 08 8953 6266, karen@madharrys.com.au, Manager
Timeline
Retail Assistant
Mad Harrys
05.2021 - Current
Our lady of the sacred heart
Similar Profiles
Cedric AbellanaCedric Abellana
Chef De Partie at HARRYS AT CONTIChef De Partie at HARRYS AT CONTI
David StovallDavid Stovall
General Manager/ Co-Owner at Harrys Car Service LLCGeneral Manager/ Co-Owner at Harrys Car Service LLC
Rogeh DAHDALRogeh DAHDAL
Rezeptionist at Harrys Home Hotel WienRezeptionist at Harrys Home Hotel Wien