Zoey Sheppard
Sunbury,VIC
Summary
Dedicated and compassionate Mental Health / Disability professional experienced in providing high-quality care to individuals with physical, intellectual and developmental disabilities.
Expertise in developing individualised care plans, building meaningful relationships with clients, and ensuring their safety and well-being. Extensive knowledge of special needs and disabilities, and a commitment to making a positive impact in the lives of the individuals being supported.
Highly organized with excellent communication and interpersonal skills. Strong advocate for the rights and autonomy of individuals with disabilities.
Overview
2
2
years of professional experience
Work History
House Manager
Sunflower Support Services
02.2022 - Current
- Supported independent living
- Organise and monitor weekly, the maintenance of the property and to manage household inventories
- Complete Quarterly House Inspections and reporting
- Implement and follow up household programs promoting independency for participants.
- Maintaining documentation and record keeping.
- Review programs and plans when required.
- Arrange regular Team meetings for better support care to Client.
- Arrange and organise safe access to Community programs
- Lead a team of support workers to provide quality support in a safe working environment.
- Encourage staff to/and report OHS issues, required training, staff performances to Operations Manager.
Mental Health Support Worker
Sunflower Support Services
02.2022 - Current
- Assessing participants' needs and planning, developing, and implementing educational, training and support programs
- Interviewing participants and assessing the nature and extent of difficulties
- Monitoring and reporting on the progress of clients
- Referring clients to agencies that can provide additional help
- Assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
- Liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
- Supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
- Supervising offenders on probation and parole
- Assisting young people to solve social, emotional, and financial problems
- Preparing submissions for funding and resources, and reports to government bodies and other agencies.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Disability Support Worker
In-Home Support Service
01.2021 - 2023
- Transported and accompanied clients to medical appointments, shopping, and daily outings
- Assist with cooking and general domestic duties
- Maintained a clean, healthy, and safe environment
- Providing social, emotional, spiritual, physical & mental support, guidance, and advice.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept accurate records for client files and handled related paperwork.
Independent Consultant
Cambridge Weight Plan
2014 - 2023
- Support, motivate and educate clients to reduce weight and maintain a healthy lifestyle
- Educating clients on healthy eating habits and developing tailored diet regimens
- Creating weight loss management strategies and interventions
- Providing a friendly, ethical, and reliable service
- Providing emotional, spiritual, physical & mental support, guidance and advice
- Following the Cambridge Code of Conduct that covers all aspects of a consultant's activity
- Ensuring correct, responsible, and safe practices; and Achievement of customer satisfaction targets.
Education
Diploma of Mental Health -
Australian Learning Group (ALG)
Melbourne, VIC01.2020
Certificate IV in Fitness -
Australian College of Sport And Fitness (ACSF)
Melbourne, VIC01.2019
Diploma in Remedial Massage & Advanced Diploma in Myotherapy -
Max Therapy Institute (MTI)
Melbourne12.2018
Certificate III in Fitness -
Australian College of Sport And Fitness (ACSF)
Melbourne, VIC01.2015
Certificate IV in Professional Writing & Editing -
Melbourne Polytechnic
Melbourne, VIC01.2014
Skills
- Manual Handling Certificate
- Medication Administration
- Managing Challenging Behaviours
- Teamwork & collaboration
- Support planning
- Advocacy and community outreach
- Crisis intervention and counselling
- Strong written and verbal communication skills
- Time management
- Mental health
- Staff management
- Patience and empathy
- Microsoft Office 365
Additional Information
- NDIS Workers Screening Clearance
- Working With Children Check (WWCC)
- First Aid Level 2 & CPR
- Fully Vaccinated
- Full Australian Driving License
References
1. Referee name
title
company
contact details
2. Referee name
title
company
contact details
Timeline
House Manager
Sunflower Support Services
02.2022 - Current
Mental Health Support Worker
Sunflower Support Services
02.2022 - Current
Disability Support Worker
In-Home Support Service
01.2021 - 2023
Independent Consultant
Cambridge Weight Plan
2014 - 2023
Diploma of Mental Health -
Australian Learning Group (ALG)
Certificate IV in Fitness -
Australian College of Sport And Fitness (ACSF)
Diploma in Remedial Massage & Advanced Diploma in Myotherapy -
Max Therapy Institute (MTI)
Certificate III in Fitness -
Australian College of Sport And Fitness (ACSF)
Certificate IV in Professional Writing & Editing -
Melbourne Polytechnic
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