Zoia Afzal
Liverpool,NSW
Summary
I am an optimistic and hardworking individual. Throughout my years of work experience I have been able to learn many skills and benefit from the positions I have worked in. I am a driven, honest and reliable employee who is passionate about helping others. I work very well with dealing with clients and have proficient knowledge about how to treat clients and meet there requirements. Due to health issues I had to leave my past role at Gregory Jewellers even though I enjoyed it. I am happy positive and healthy and ready to get back into the work force. I am looking to join a company where I can grow and work towards career progression.
Overview
13
13
years of professional experience
Work History
Sales Associate
The Hour Glass Rolex Boutique
09.2021 - 02.2022
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Christian Dior
11.2018 - 01.2020
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Tiffany And Company
09.2015 - 09.2018
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Sales Professional
Cue Clothing Company
08.2013 - 09.2018
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Coordinated trade show participation to maximize brand exposure among potential clients while also gathering valuable competitor intelligence for future strategy planning.
Sales Professional
Sarina Designer Collection
06.2009 - 06.2013
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Education
Bachelor of Design - Creative Direction And Styling
The Whitehouse Institute of Design
Sydney, NSW01.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Excellent people skills
- Goal-Oriented
- Cash Handling
- Verbal/written communication
Timeline
Sales Associate
The Hour Glass Rolex Boutique
09.2021 - 02.2022
Sales Associate
Christian Dior
11.2018 - 01.2020
Sales Associate
Tiffany And Company
09.2015 - 09.2018
Sales Professional
Cue Clothing Company
08.2013 - 09.2018
Sales Professional
Sarina Designer Collection
06.2009 - 06.2013
Bachelor of Design - Creative Direction And Styling
The Whitehouse Institute of Design
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