Hi, I’m
Anthea Juna Ruiz
Dee Why,NSW
Summary
Personality. A joyful employee aims to elevate the client experience by consistently maintaining a cheerful attitude. Genuinely enjoys a position requiring extensive human contact. Comfortable communicating with people from various cultures and backgrounds. He takes great pride in teaching and leading by example.
Public Safety. Routinely undergoes recurrent training in lifesaving techniques that ensures the safety of passengers as a cabin crew. Socially perceptive, with experience in assessing individuals' Philippine Airlines physical limitations about environmental risk.
Sound Judgement. Proven track record of accomplishment in positions where maturity, sound judgment, and rational thinking are critical to performance. Adept at changing gears when situations dictate. An active listener is adept at resolving customer complaints and promoting conflict resolution.
Team-Oriented. Consistently maintains an excellent record of being on time, prepared, and eager to take on new responsibilities—a professional who recognizes the importance of communication, honesty, and trust in a team setting.
Personable Customer Relations leader. Driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
years of professional experience
Work History
Rolex (The Hour Glass)
Customer Relation Officer /Service Concierge
03.2023 - Current
Job overview
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Responsible for providing an exceptional customer experience, developing The Hour Glass brand one customer at a time, and driving our corporate goals with every action you take
- Providing a warm welcome to visitors
- Maintaining high dress and personal grooming standards
- Directing customers to respective Sales Consultant
- Assisting in maintaining the highest standards of merchandising, product displays, and store presentations in accordance with The Hour Glass's visual merchandising requirements
- Ensure adherence to all corporate practises and procedures pertaining to the acceptance, transfer, packaging, and shipment of products
- Perform such ad hoc responsibilities as assigned by the supervisors and managers
Philippine Airlines
International Flight Attendant
02.2014 - 01.2023
Job overview
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Part of the role to take extra care of specific passengers, such as the elderly or people with disabilities, and to welcome and direct them to their seats.
- Assist passengers by providing newspapers and magazines to read and instructing them on how to use the in-flight entertainment system. In addition, she performs duties to ensure passenger safety, including evaluating the status of emergency equipment and alerting passengers, demonstrating the use of emergency equipment and safety standards, delivering first aid, and responding to emergencies
Asiana Airlines
Ground Attenant
11.2012 - 02.2013
Job overview
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Check-in desks and the entrance and exit gates are one of the tasks. In addition, she provides information and orients waiting for visitors in the lobby, helps travelers check their luggage at the ticket counter, and sends them through security inspections.
Education
University Of Santo Tomas , Philippines
Bachelor of Science from Travel Management
05.2013
Skills
- Typing Proficiency
- Customer Engagement
- Administrative Support
- Order Fulfillment
- Customer Service and Assistance
- Sorting and Labeling
- Dedicated Team Player
- Time Management
- Mail Sorting and Distribution
- Opening and Closing Procedures
- Microsoft Office
- Maintaining Clean Work Areas
- Checking Product Quality
- Tagging Expertise
- Staging and Sorting
- Tagging and Labeling
- Package Products
- Product Weighing and Measuring
- Inventory Accuracy
- Shipment Support
- Safety Best Practices
- Concierge services
Timeline
Customer Relation Officer /Service Concierge
Rolex (The Hour Glass)
03.2023 - Current
International Flight Attendant
Philippine Airlines
02.2014 - 01.2023
Ground Attenant
Asiana Airlines
11.2012 - 02.2013
University Of Santo Tomas
Bachelor of Science from Travel Management
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