Zorica Dimic

Communicative customer service professional, motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Customer Service Advisor, 03/2024, Current, Motorserve - Geelong, Proficient in welcoming and assisting customers upon check-in, ensuring a positive experience from the start., Responds promptly to internal and external customer inquiries via various channels including email, face-to-face interactions, and phone, ensuring timely resolution and satisfaction., Reviews, monitors, and communicates with customers to ensure an exceptional experience, fostering loyalty and repeat business., Cultivates and maintains relationships with stakeholders, fostering collaboration and mutual success., Assesses customers' insurance requirements and proposes appropriate solutions, ensuring comprehensive coverage., Identifies opportunities for new business and renewals, driving revenue growth and expanding the customer base.
• Group Leader/ Room Leader, 11/2020, 03/2024, Imagination Garden - Bell Post Hill, Providing guidance and support to staff members within the childcare setting., Skilled in maintaining accurate records of daily observations, incident reports, and medication administration to ensure compliance with regulations and promote the safety of children., Proficient in engaging with parents, providing regular updates on children's development and progress., Capable of efficiently monitoring multiple children simultaneously, ensuring their well-being and fostering a stimulating learning environment., Committed to encouraging children to explore their curiosity and develop new skills through engaging activities., Demonstrates quick and confident decision-making abilities.
• Customer Solutions Consultant, 05/2019, 06/2020, Energy Australia - Geelong, Experience in both inbound and outbound call center environments., Proficient in swiftly identifying and resolving customer inquiries with a focus on providing exceptional service., Skilled in handling product inquiries and sales opportunities to drive revenue growth., Effective at managing complaints and disputes, utilizing strong interpersonal skills to de-escalate situations and find satisfactory resolutions., Experienced in handling account inquiries, providing payment assistance, and accurately calculating bills to ensure customer satisfaction., Possesses strong multitasking abilities and confidence in navigating multiple computer applications simultaneously, optimizing efficiency and productivity