Zoya Sood
Truganina,VIC
Summary
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Assistant
Coles Supermarket
08.2023 - 04.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Operated POS system to process payments and provide receipts.
Retail Assistant
Decathlon
09.2022 - 04.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Education
Bachelors in Counselling - Counseling Psychology
Australian Colleges of Applied Professions
Melbourne, VIC07.2026
Skills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
- Inventory Management
- Stock replenishment
- Product returns
Certification
HLTAID011- PROVIDE FIRST AID
HLTAID010- PROVIDE BASIC EMERGENCY LIFE SUPPORT
HLTAID009- PROVIDE CARDIOPULMONARY RESUSCITATION
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Store Assistant
Coles Supermarket
08.2023 - 04.2024
Retail Assistant
Decathlon
09.2022 - 04.2023
Bachelors in Counselling - Counseling Psychology
Australian Colleges of Applied Professions
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