ZOYA STOTT
Carrum Downs,VIC
Summary
Flexible hard worker ready to learn and contribute to team success. Willingness to take on added responsibilities to meet team goals. Eager to develop more skills in the work force and succeed in high customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Service Supervisor
Ritchies SUPA IGA
01.2023 - Current
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promptly answered phone calls and assisted inquires professionally.
Cashier
Ritchies SUPA IGA
03.2022 - Current
- Worked on registers while providing excellent customer service
- Restock fridge and shelves to prevent stock from running low
- Handled money at cash register
- Kept workplace clean and tidy
- Counted tills
- Handled customer complaints
- Stock take
- Education and Training
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Fast Food Worker
Wrapp'd
01.2022 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Answered phone calls in a professional manner.
- Supported kitchen staff by washing dishes promptly after use.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Accurately operated cash register to process customer payments.
Bakery Assistant
Brumby's Bakery
01.2022 - 02.2022
- Gathered ingredients and cleaned and cut food items
- Restocked fridge to prevent stock from running low
- Worked on registers while providing excellent customer service
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions
- Monitored temperatures of prepared food and cold-storage areas
- Cleaned and sanitized kitchen equipment, utensils, and work stations
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Handled money at cash register.
Education
Patterson River Secondary College
Carrum, VICCertificate IV in Real Estate Practice - Real Estate
Entry Education
05.2024
RIIWHS302E Traffic Management - Traffic Management
Origin Institute
Clayton, VIC08.2023
RIIWHS205E Traffic Control - Traffic Control
Origin Institute
Clayton, VIC07.2023
Skills
- Persistent
- Excellent customer service
- Critical thinking
- Reliable and trustworthy
- Active Listening
- Good Telephone Etiquette
- Multitasking
- Good communication skills
- Great team work skills
- Organization and Time Management
- Verbal Communication
- Flexible and Adaptable
Timeline
Service Supervisor
Ritchies SUPA IGA
01.2023 - Current
Cashier
Ritchies SUPA IGA
03.2022 - Current
Fast Food Worker
Wrapp'd
01.2022 - 03.2022
Bakery Assistant
Brumby's Bakery
01.2022 - 02.2022
Patterson River Secondary College
Certificate IV in Real Estate Practice - Real Estate
Entry Education
RIIWHS302E Traffic Management - Traffic Management
Origin Institute
RIIWHS205E Traffic Control - Traffic Control
Origin Institute
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