Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ZSOFIA POPPLEWELL

Peregian Springs,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Management Rights Owner Operator

Glen Eden Beach Resort
05.2015 - 07.2023
  • Managed day-to-day business operations.
  • Consulted with guests and owners to assess needs and propose optimal solutions.
  • managed the cleaning of the townhouses
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • marketing holiday and permanent rentals
  • ordering supplies
  • suggesting innovations and renovations
  • used XERO for bookkeeping
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Owner Operator

Mikki’s Gourmet Food & Wine Bar
04.2012 - 07.2014
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Prepared meals and wrote menus
  • made coffees
  • trained and hired staff

Manager

BaVigo Restaurant
06.2011 - 04.2012
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Supervisor

Milson’s Restaurant
05.2010 - 01.2011

Supervisor

Guylian Chocolate Cafe
10.2008 - 04.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Cook, Supervisor, Barrista, Waitress

COMPASS GROUP (Australia) Pty Ltd
05.2008 - 10.2008

Cook, Supervisor

Amo Roma Restaurant
03.2007 - 05.2008

Lawyer & Solicitor

09.2000 - 06.2006
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Drafted agreements, contracts and other legal documents for Groupama Insurance company.
  • Advised clients to settle cases in lieu of protracted litigation.
  • Monitored state and federal regulations to keep company up to date with changing laws.
  • Developed compliance best practices for company.
  • Won 90% of represented cases by successfully presenting case facts, precedents and legal nuances.
  • Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.

Education

REIQ CERT 4 Property Services -

RSA Certificate Queensland -

Diploma of Hospitality -

Sydney International College of Business

Certificate IV in Commercial Cookery -

BAR exam -

2004

University of Szeged
2000

Skills

  • Business Administration
  • Team Oversight
  • Verbal and Written Communication
  • Staff Training
  • Contract Negotiation Expertise
  • Staff Management
  • Customer Relations
  • Client Service
  • Coaching and Mentoring
  • Hiring and Staffing
  • Business Development
  • Contract Management
  • Operations Management
  • Staff Hiring
  • Management Team Leadership
  • Adaptable and Flexible
  • Approachable and Outgoing
  • Supplier Relations
  • Reducing Costs
  • Balanced Work Ethic

Additional Information

  • Children: Michael, /2012, Anna DOB 13/03/2014

Timeline

Management Rights Owner Operator

Glen Eden Beach Resort
05.2015 - 07.2023

Owner Operator

Mikki’s Gourmet Food & Wine Bar
04.2012 - 07.2014

Manager

BaVigo Restaurant
06.2011 - 04.2012

Supervisor

Milson’s Restaurant
05.2010 - 01.2011

Supervisor

Guylian Chocolate Cafe
10.2008 - 04.2010

Cook, Supervisor, Barrista, Waitress

COMPASS GROUP (Australia) Pty Ltd
05.2008 - 10.2008

Cook, Supervisor

Amo Roma Restaurant
03.2007 - 05.2008

Lawyer & Solicitor

09.2000 - 06.2006

REIQ CERT 4 Property Services -

RSA Certificate Queensland -

Diploma of Hospitality -

Sydney International College of Business

Certificate IV in Commercial Cookery -

BAR exam -

University of Szeged

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ZSOFIA POPPLEWELL