Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Zubaida Fida

Baulkham Hills,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coles Group
11.2022 - 11.2023
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Senior Medical Laboratory Technologist

Liaquat National Hospital And Medical College
04.2005 - 06.2022
  • Collaborated with interdisciplinary teams to optimize patient care plans based on accurate lab findings.
  • Increased accuracy in test results through meticulous quality control procedures and documentation.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Identified and troubleshot technical issues related to laboratory procedures.
  • Actively participated in interdisciplinary conferences and seminars to share knowledge on medical laboratory science advancements with colleagues from diverse fields.

Education

Master of Science - Microbiology

University of Karachi , Pakistan
06.2007

Post Graduate Diploma - Diagnostic Laboratory Sciences

University of Karachi, Pakistan
2004

Bachelor of Science - Microbiology And Immunology

University of Karachi, Pakistan
10.2001

Skills

  • Store maintenance
  • Customer satisfaction measurement
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure

Certification

  • [ISO 9001:2015], [Bureau veritas]
  • [FIRE AND SAFETY LEVEL II],[LIAQUAT NATIONAL HOSPITAL]
  • [FIRST AID AND CPR],[COMMUNITY COLLEGE NOTHERN INLAND]

Languages

English
Professional Working
Urdu
Full Professional
Hindi
Full Professional
HINDKO
Full Professional

Timeline

Customer Service Representative - Coles Group
11.2022 - 11.2023
Senior Medical Laboratory Technologist - Liaquat National Hospital And Medical College
04.2005 - 06.2022
University of Karachi - Master of Science, Microbiology
University of Karachi - Post Graduate Diploma, Diagnostic Laboratory Sciences
University of Karachi - Bachelor of Science, Microbiology And Immunology

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Zubaida Fida