Zubeyda Ahmed
Mill Park,VIC
Summary
I am a passionate, community-minded, and purpose-driven individual with over a decade of experience across areas in community services, administration, project management, and communications. I am urrently seeking a rewarding opportunity as a Residential Care Worker for out-of-home youth. I have proven expertise in compassionate care, crisis management, and fostering inclusive communities. I am committed to making a positive impact in the lives of individuals in need and dedicated to promoting well-being and independence.
Overview
18
18
years of professional experience
Work History
Support Coordinator
Tender Loving Care Disability
06.2020 - Current
- Guided participants and their families on making informed decisions regarding their plan funding.
- Collaborated on support plans outlining essential services and strategies to achieve participant goals.
- Assisted with scheduling services, connecting participants with providers, and facilitating effective communication.
- Cultivated a positive and inclusive environment through empathy and communication with vulnerable participants.
- Fostered partnerships with local service providers to enhance resource networks available to participants in need of specialised assistance or referrals.
Brand Manager/Guest Relations Officer
Shinola Hotel Detroit
01.2018 - 04.2019
- Oversaw guest experiences, ensuring satisfaction through personalized services.
- Coordinated events, from intimate gatherings to large functions.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Supervised concierge staff, providing training and upholding service standards.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
Administrative Officer
Early Steps Family Daycare
07.2013 - 12.2016
- Streamlined administrative processes to enhance operational efficiency.
- Collaborated with parents, caregivers, and regulatory bodies to ensure quality care and compliance.
- Managed financial records, contributing to fiscal responsibility.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Project Officer
Social Studio
01.2010 - 06.2013
- Initiated and executed successful fundraising campaigns, surpassing targets.
- Developed community programs focused on skill-building for disenfranchised students.
- Established partnerships with local businesses, community organizations, and educational institutions.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
Administrative Assistant/Court Trainee Registrar
Neighborhood Justice Centre
02.2007 - 12.2009
- Managed court scheduling, ensuring efficient proceedings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated with legal professionals and stakeholders to foster communication.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Cert. IV in Child, Youth, And Family Intervention -
Australian College of Community Services And Care
Melbourne, VIC06.2024
Skills
- Compassionate Care and Support: Ability to provide care for individuals with diverse needs, promoting independence and well-being
- Effective Communication: Strong interpersonal skills, fostering meaningful connections with residents, families, and colleagues
- Empathy and Understanding: Demonstrated empathy, creating a positive, inclusive environment for those facing challenges
- Adaptability and Crisis Management: Ability to remain calm and adaptable in high-pressure situations to ensure effective crisis management
- Collaboration and Teamwork: Proven ability to collaborate with professionals to deliver comprehensive, holistic care
Timeline
Support Coordinator
Tender Loving Care Disability
06.2020 - Current
Brand Manager/Guest Relations Officer
Shinola Hotel Detroit
01.2018 - 04.2019
Administrative Officer
Early Steps Family Daycare
07.2013 - 12.2016
Project Officer
Social Studio
01.2010 - 06.2013
Administrative Assistant/Court Trainee Registrar
Neighborhood Justice Centre
02.2007 - 12.2009
Cert. IV in Child, Youth, And Family Intervention -
Australian College of Community Services And Care
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