Rachel-Refalo Dyson

• Developed strong relationships with clients, and created an environment to foster trust and open communication
• Assisted residents with daily life skills and living activities to promote confidence and independence
• Participated in regular staff meetings, team collaborations and supervisions, with the shared goal of improving the program
• Managed medication administration according to prescribed schedules while maintaining accurate records
• Implemented therapeutic crisis intervention tactics to de-escalate volatile situations while maintaining the safety of staff and cotenants
• Provided in depth daily notes and record keeping, and contributed to care plans and weeklies

• Implemented fun age-appropriate activities and crafts to engage clients and build relationships
• Maintained daily schedule and improvised when necessary
• Provided emotional support to children during incidents and outbursts in accordance with individualised positive behaviour support plans
• Facilitated learning and engagement through play time and outdoor activities
• Applied clinician guided positive behaviour management techniques for child development
• Quickly built rapport with children and families (during allocated visitation and supervision)
• Supervised youth in residential and community based programs
• Completed in depth incident reports, daily summaries, medication logs, daily planner entries and necessary documentation

• Office administration, banking, reconciliation, and

reception duties

• Operating and training in TAB, KENO, and pokies

gambling facilities

• Responsible for booking, organising, and running

functions

• General bar and restaurant staff supervision and

guidance

• Occasional, ongoing shift support for the hotel when there are substantial events on at Suncorp Stadium

• Reception and administration duties

• Developed stronger communication skills in working

with tenants and clients to resolve issues

• Handled billing and invoicing through leasing software

• Inspecting properties for reporting and market analysis

• Meeting with trades and clients to rectify property

maintenance

• Creation of tenancy agreements, showing open homes, processing applications, data entry, and staff training