Maddison Hirschausen
Broken Hill,NSW
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Kmart
Broken Hill, NSW
03.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Tracked down hard-to-find merchandise at diverse locations.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept Registers and Layby areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Folded and arranged merchandise in attractive displays to drive sales.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
GED -
Willyama High School
Broken Hill, NSW12.2006
Skills
- Sales and Promotions
- Payment Processing
- Returns and Exchanges
- Excellent Written and Verbal Communication
- Flexible Hours
- Item Ticketing and Pricing
- Customer Service
- Safety and Cleanliness Standards
- Available Nights, Weekends and Holidays
- Attention to Detail
- Friendly and Helpful
- Team Cooperation
- Cleaning and Sanitizing
Timeline
Retail Assistant
Kmart
03.2021 - Current
GED -
Willyama High School