Mgr. Petra Majchrak MBA
Adelaide,SA
Summary
Dynamic, customer and results-oriented manager with a decade of experience in the aquatic industry, specializing in management, business operations, administration, customer service, recruitment, talent acquisition, and leadership. Holding a Master's in Marketing and Advertising and an MBA, and currently completing a Certificate IV in Training and Assessment. A proven track record of excellence, evidenced by awards such as the Austswim Swim School of Excellence 2022 (Small Center), Pool Employee of the Year 2021 by Life Saving SA, and Excellence in Operational Management 2021 by YMCA SA. Additionally, a Swim Teacher of the Year 2017 by Austswim South Australia and multiple nominations for Emerging Leader, Program of the Year, and National Swim School of the Year.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Swim School Manager
Purruna Spencer Newton Centre, Scotch College
07.2022 - Current
- Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
- Implemented a streamlined registration process for students, increasing enrollment rates and reducing administrative workload.
- Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
- Manage the delivery, promotion and growth of the swimming lessons program, birthday parties and school holiday programs
- Coordinate the administrative and compliance requirements of the assigned programs and regularly review and monitor the performance of the program
- Provide leadership, mentorship and support to assigned staff
- Recognize and promote talent acquisition within team
- Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
- Analyzed key performance metrics on an ongoing basis to understand trends in student success rates and make data-driven decisions for continuous improvement.
- Boosted customer retention through implementing targeted marketing campaigns aimed at promoting special offers for existing clients.
- Model, promote and encourage innovation and continuous improvement to grow and diversify programs and services
Talent Acquisition Project
YMCA South Australia
06.2023 - 09.2023
- Enhanced talent acquisition strategies by streamlining processes and implementing innovative recruitment methods.
- Proactive approach to identifying talent within company and various roles
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
- Talent search & shortlisting of potential candidates
- Expanded outreach efforts by participating in college career fairs, trade shows, conferences, and other relevant opportunities.
- Mentored junior team members on effective talent acquisition methodologies, fostering professional growth within the department.
- Conducted thorough pre-employment screenings for potential hires, including background checks and reference verifications.
- Built strong relationships with industry professionals through networking events and association memberships.
Leadership Development Program
YMCA South Australia
09.2021 - 06.2022
- Shortlisted and selected among all YMCA staff
- Coordinated logistics for conferences and events related to the Leadership Development Program, ensuring seamless execution from start to finish.
- Spearheaded innovative problem-solving techniques during group workshops, enhancing critical thinking skills among participants.
- Cultivated an inclusive learning environment that embraced diverse perspectives and fostered open dialogue among participants.
- Improved employee engagement by designing and executing various team-building activities and workshops.
- Promoted a culture of continuous learning by providing ongoing support and resources to program associates beyond their initial training experience.
Swimming Lessons Director
The Parks Recreation and Sports Centre
03.2019 - 06.2022
- Manage Swimming Lesson Program and Customer Service-related queries
- Manage the delivery, promotion and growth of the swimming lessons program, birthday parties and school holiday programs
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Coordinate the administrative and compliance requirements of the assigned programs and regularly review and monitor the performance of the program
- Construct and implement lesson plans that promote group teaching methods and combine stroke development with water safety
DHS Youth Program Educator
The Parks Recreation and Sports Centre
04.2020 - 06.2020
- Partnership with the Department of Human Services and Department of Child Protection
- Provide services and support to vulnerable children and young people within South Australia in light of the COVID 19 pandemic
- Provide a strong knowledge of community resources and supports available at a localised level; liaise closely with on-site social workers, ensuring that practical supports are in place for young people and their families accessing the program
- Support structured activities for young people accessing the program and assistance with practical day-to-day operational tasks to support the program
Swimming Lessons Supervisor ( Teacher in Charge)
The Parks Recreation and Sports Centre
03.2017 - 02.2019
- Provide leadership and direction during assigned shifts to all participants of LTS program
- Maintain lesson plans and ensure that equipment is in good working order
- Ensure lane allocations are aligned as scheduled
- Ensure students are allocated in correct class with correct instructor
- Complete student assessments and their progression to the next level
- Ensure safety and supervision of all participants
Duty Manager
The Parks Recreation and Sports Centre
01.2016 - 01.2019
- Monitor pool-related activities closely throughout shift and identify any safety issues
- Being responsible for treatment of the pool with appropriate concentration of chemicals on a regular schedule
- Direct swimmers out of the pool in hazardous conditions
- Maintain safe and clean environment in and around the pool and centre
- Provide assistance to patrons when appropriate or necessary
Teacher or Swimming and Water Safety; Infant Swim Teacher
The Parks Recreation and Sports Centre
03.2015 - 01.2017
- Provide aquatic, water-related education to children of all ages (from 6 months to adults) in the fundamentals of various swimming strokes, techniques and styles
- Ensure that swimming is conducted in a safe, enjoyable environment for all participants
- Continuously work towards overall student improvement, progression of levels and achievement through the teaching of various swimming strokes
- Liaise with supervisor around student feedback, assessment and progression
- Show the ability to think quickly to meet the needs of all participants in the class
- Provide excellent Customer Service
Swim Instructor
George Bolton Swimming Centre Burnside
10.2015 - 04.2016
- Provide aquatic, water-related education to children of all ages (from 6 months to adults) in the fundamentals of various swimming strokes, techniques and styles
- Ensure that swimming is conducted in a safe, enjoyable environment for all participants
- Continuously work towards overall student improvement, progression of levels and achievement through the teaching of various swimming strokes
- Liaise with supervisor around student feedback, assessment and progression
- Show the ability to think quickly to meet the needs of all participants in the class
- Provide excellent Customer Service
Swim Instructor
Seaton Swim Centre
03.2015 - 03.2016
- Provide aquatic, water-related education to children of all ages (from 6 months to adults) in the fundamentals of various swimming strokes, techniques and styles
- Ensure that swimming is conducted in a safe, enjoyable environment for all participants
- Continuously work towards overall student improvement, progression of levels and achievement through the teaching of various swimming strokes
- Liaise with supervisor around student feedback, assessment and progression
- Show the ability to think quickly to meet the needs of all participants in the class
- Provide excellent Customer Service
Professional Swimmer
Slovak National Swim Team
01.1995 - 01.2005
Education
Certificate IV - Training and Assessment
TAFE SA
Adelaide, SA10.2024
MBA - Business/Commerce, General
Kaplan Business School Australia
Adelaide, SA01.2017
Intensive English - Academic Purposes
Kaplan International English
Adelaide, SA01.2015
Master's Degree - Marketing and Advertising
Constantine The Philosopher University in Nitra
Nitra, Slovakia01.2014
Bachelor's Degree - Marketing and Advertising
Constantine The Philosopher University in Nitra
Nitra, Slovakia01.2012
Skills
- Administration
- Team Management
- Staff recruitment
- Strong leadership
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Active Listening
- Coaching and Mentoring
- Interpersonal Skills
Accomplishments
- Winner of “Austswim Swim School of Excellence 2022” ; Issued by Austswim · Jul 2022
- Winner of "Excellence in Operational Management" 2021; Issued by YMCA SA · Aug 2021
- Winner of "Poll Employee of the Year" 2021; Issued by SURF LIFE SAVING SA
- Winner of "Austswim South Australian Teacher of the Year - Infant and Preschool Aquatics" 2017; Issued by Austswim
Certification
- First Aid Certification
- CPR/AED Certification
- Austswim Teacher of Swimming and Water Safety
- Austswim Teacher of Infants and Preschool
- Austswim Teacher of Aquatics - Acces and Inclusion
- Austswim Competency Assessor
- Pool plant operator
- RRHAN-EC Certificate
- Working With Children Check
- Criminal History Check
- Fire Warden Certificate
Timeline
Talent Acquisition Project
YMCA South Australia
06.2023 - 09.2023
Swim School Manager
Purruna Spencer Newton Centre, Scotch College
07.2022 - Current
Leadership Development Program
YMCA South Australia
09.2021 - 06.2022
DHS Youth Program Educator
The Parks Recreation and Sports Centre
04.2020 - 06.2020
Swimming Lessons Director
The Parks Recreation and Sports Centre
03.2019 - 06.2022
Swimming Lessons Supervisor ( Teacher in Charge)
The Parks Recreation and Sports Centre
03.2017 - 02.2019
Duty Manager
The Parks Recreation and Sports Centre
01.2016 - 01.2019
Swim Instructor
George Bolton Swimming Centre Burnside
10.2015 - 04.2016
Teacher or Swimming and Water Safety; Infant Swim Teacher
The Parks Recreation and Sports Centre
03.2015 - 01.2017
Swim Instructor
Seaton Swim Centre
03.2015 - 03.2016
Professional Swimmer
Slovak National Swim Team
01.1995 - 01.2005
- First Aid Certification
- CPR/AED Certification
- Austswim Teacher of Swimming and Water Safety
- Austswim Teacher of Infants and Preschool
- Austswim Teacher of Aquatics - Acces and Inclusion
- Austswim Competency Assessor
- Pool plant operator
- RRHAN-EC Certificate
- Working With Children Check
- Criminal History Check
- Fire Warden Certificate
Certificate IV - Training and Assessment
TAFE SA
MBA - Business/Commerce, General
Kaplan Business School Australia
Intensive English - Academic Purposes
Kaplan International English
Master's Degree - Marketing and Advertising
Constantine The Philosopher University in Nitra
Bachelor's Degree - Marketing and Advertising
Constantine The Philosopher University in Nitra
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