Summary
Overview
Work History
Education
Skills
Timeline
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Karen Cullinane

Airlie Beach,QLD

Summary

Seasoned Bartender with up to 5 years of customer service experience working in high traffic venues.

Overview

8
8
years of professional experience

Work History

Reporting and Analytics Specialist

PublicRelay
09.2021 - 07.2024
  • Analyze media trends, sentiment analysis, and audience
    demographics to identify opportunities and risk.
  • Leverage in-depth understanding of media landscape and analytics tools to drive impactful strategies and campaigns for high-profile clients.
  • Develop comprehensive media reports and insights tailored to unique needs and objectives of Fortune 500 clients.
  • Collaborate closely with internal communications teams and
    stakeholders of high-profile companies to ensure alignment of media efforts with business goals.
  • Use data visualisation tools like Tableau for insightful reporting.

Café Manager

Causeway Coffee
06.2021 - 09.2022
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Bar Supervisor

Minnies Bar & Club Creation
06.2016 - 10.2019
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
  • Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
  • Closed out cash register and prepared cashier report at close of business.
  • Boosted sales with upselling techniques and recommendations of signature drinks, and special promotions.

Education

Master of Science - Government And Politics

University College Cork
Ireland
04.2022

Bachelor of Arts - Political And Sociological Studies With Gaeilge

National University of Ireland, Galway
Ireland
10.2019

Skills

  • RSA Certificate
  • Customer service expertise
  • Strong multitasking
  • Engaging personality
  • Team training and development

Timeline

Reporting and Analytics Specialist

PublicRelay
09.2021 - 07.2024

Café Manager

Causeway Coffee
06.2021 - 09.2022

Bar Supervisor

Minnies Bar & Club Creation
06.2016 - 10.2019

Master of Science - Government And Politics

University College Cork

Bachelor of Arts - Political And Sociological Studies With Gaeilge

National University of Ireland, Galway

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Karen Cullinane