Karen Malone
Rockhampton,Australia
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Administration Trainee
ATQLD Apprentices & Traineeships Queensland
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
Customer service officer
Rockhampton Auto Group
03.2024 - 06.2024
- Processing bookings & Rescheduling bookings
- Filing & organising paperwork
- Following up emails, complaints and following up customer queries
- Provided customers with all information regarding all services available
Customer service representative
Coles express
08.2023 - 12.2023
- Serving customers in a fast-paced environment
- Worked independently on most shifts ensuring the shop ran smoothly
- Processing payments & refunds
- Achieved sales targets
- Communicated effectively with all customers
Trainee
Multicultural Australia
08.2021 - 08.2022
- Worked beside senior team members and coworkers to learn new job tasks & roles
- Grasped new materials, processes & programs quickly to maximize performance
- Provided assistance to others to complete tasks on time
- Helped to perform common and skilled procedures
- Completed training courses in hospitality to build understanding of the work industry
- Collected food items from different supermarkets & turned them into wholesome meals for the community & people in need
Customer service cashier
McDonalds Maryborough
05.2014 - 07.2014
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Processed credit card, EBT & Gift card payments in electronic computer systems
- Counted tools at the beginning of the shift with start money, balanced and reconciled register, reflecting financial discrepancies, refunds & account referrals
Education
St Ursulas College
Yeppoon, QLDSkills
- Hospitality training cert
- Drivers license (open)
- First Aid Certificate
- RSG certificate
- RSA certificate
- Yellow card
- Blue card (being processed)
Certification
- Apprentices & Trainees QLD certificate 1 business - 18-week traineeship
- Hospitality training cert 1
- Drivers license (open)
- First Aid Certificate
- RSG certificate
- RSA certificate
- Yellow card
- Blue card (being processed)
References
- Madeline Doyle, 0400549379
- Tatum Fairbanks, 0413800193
- Justine O'Connor, 0442346118
- Deneen Capuzzo, 0407977772
Timeline
Business Administration Trainee
ATQLD Apprentices & Traineeships Queensland
08.2024 - Current
Customer service officer
Rockhampton Auto Group
03.2024 - 06.2024
Customer service representative
Coles express
08.2023 - 12.2023
Trainee
Multicultural Australia
08.2021 - 08.2022
Customer service cashier
McDonalds Maryborough
05.2014 - 07.2014
St Ursulas College
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