Mina Iannelli
Beaconsfield
Summary
With a solid background in a challenging environment, I bring a polite and confident approach to my work. My ability to successfully handle the demands of a diverse client base allows me to build genuine and professional rapport. I am computer literate and have the ability to learn new things with confidence. Excellent initiative, common sense, and forward planning skills enable me to thrive in a busy environment, even under stress. Willing to take on tasks at all levels, showing respect, courtesy, and empathy to both clients and colleagues. Positive and energetic outlook on life, a practical thinker who remains down-to-earth and professional. Capable of handling situations in a calm and professional manner, utilizing excellent relationship management skills including negotiation and conflict resolution. Ensures efficient workflow and timely completion.
Overview
16
16
years of professional experience
Work History
Inclusive education administration officer, assistant to principal team
Primary and Secondary Narre Warren South P-12 college
Narre Warren South
01.2021 - Current
- Imputing data for NCCD across college, communicating with relevant staff on master spreadsheet, ensuring it is up to date
- Preparing and distributing meeting agenda, sending calendar invites and booking meeting space
- Typing minutes
- Provide support to inclusion aides in handling and resolving issues
- Liaising with educators and allied health professionals on students
- Coordinating of Student placements and liaising with schools
- Managing of purchase orders and budget for inclusive education
- Creating resources for our funded students
- Timetabling of Primary and Secondary inclusion staff, allocating duties
- Coordinating SSG meetings across college, liaising with guardians and teachers
- Monitoring IEPS each term, updating spreadsheet created in google drive
- Updating details on the school portal (compass) ensuring all details are to date and correct information is updated
- Meeting staff to prepare and formulate referrals for assessments of students with diverse needs
- Facilitated morning briefings with inclusion staff
- Communicate with Visiting teachers across college
- Responsible for transferring students from Cases 21 P-12
- Responsible for uploading documents to SOCS P-12
- Ensuring disability inclusion meetings are booked for all students who require meetings
- Updating spreadsheets relevant to students needs.
Centre for GI HEALTH medical secretary
01.2015 - 01.2021
- Greeting of patients
- Invoicing and receipting of payments
- Supporting a busy team of 9 specialist
- Theatre bookings
- Processing and entry of admission forms
- Corresponding verbally and electronically with patients and medical specialist
- Managing a high volume of referrals via email
- Responding to large volume of calls with enquires and booking hospital procedures with a thorough and warm understanding telephone manner
- Managing our off-site breath testing clinic and biological drugs
- Filing faxing and general admin duties
- Instructing patients on preparation for procedures.
St John of God pathology Phlebotomist
01.2012 - 01.2014
- Collection of blood and other samples from patients in clinics, hospitals and home visits
- Greeting patients and assisting with appointments and instructions
- Provided advice on special requirements, preparation and instructions for tests
- Compliance and adherence to Pathology policies and procedures, and Workplace Health and Safety procedures.
RACV MEMBER-LINE CONSULTANT
Call Centre member line
01.2009 - 01.2012
- Provided excellent customer service to clients over the telephone in call-centre operation
- Soothed angry and stressed clients with professionalism and tact
- Answering high volume of calls
- Receiving & forwarding messages via Fax & Email and performing basic administrative duties
- Continuously reached over and above set KPI's
- Taking payments / offering payment options.
Skills
- Administrative Support
- Office Management
- File Maintenance
- Calendar Management
- Database Management
- Meeting Support
- Budget Adherence
- Workflow Planning
- Relationship Building
- Work Planning and Prioritization
- Decision-Making
- Personable and Approachable
- Staff Management
Timeline
Inclusive education administration officer, assistant to principal team
Primary and Secondary Narre Warren South P-12 college
01.2021 - Current
Centre for GI HEALTH medical secretary
01.2015 - 01.2021
St John of God pathology Phlebotomist
01.2012 - 01.2014
RACV MEMBER-LINE CONSULTANT
Call Centre member line
01.2009 - 01.2012