Monica Wanakore Wanakore
Altona North,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seasoned Office Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 5 years of progressive business experience in the Transport Hire industry.
Overview
16
16
years of professional experience
Work History
Administration Officer
GC Tilt Trays Transport
Melbourne, VIC
01.2018 - Current
- Interpreted management directives to define and document administrative staff processes.
- Monitored and updated employee database and managed scheduling for team.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks.
- Processed purchase orders, service contracts and financial reports.
Personal In-Home Caregiver
Mother In Law
Altona North, Melbourne VIC, VIC
01.2015 - 01.2018
- Monitored mother in law's vital signs, administered medications and tracked behaviors to keep doctors well-informed.
- Helped mother in law manage money, pay bills and shop for groceries and personal items.
- Transported mother in law to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep mother in law mentally alert.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged mother in law in meaningful conversation, socialization and activity while providing personal care assistance.
- Turned and positioned bedbound mother in law to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for mother in law's wellbeing.
Team Trainer
Linfox
Truganina, Melbourne, VIC
01.2011 - 01.2015
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Set positive example for team members by providing high-quality, efficient service.
- Identified team weak points and implemented corrective actions to resolve concerns.
Pick and Packer
Linfox Transport
Altona North, VIC
01.2009 - 01.2011
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Team Leader - Dispatch Clerk
Linfox Transport
Altona North, VIC
01.2006 - 01.2009
- Built strong relationships with customers and interstate Distribution Centers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with colleagues to create prototypes of new designs and training materials.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Pallet and inventory control duties
- Performed routine administrative work with customer and interstate distribution centers.
Education
No Degree -
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Add LocationSkills
- Documentation and control
- Policy and procedure modification
- Operations oversight
- Documentation and reporting
- File Maintenance
- Account Reconciliation
- Credit and collections
- Contract negotiations
- Schedule Management
- Workflow planning
- Payroll and budgeting
- Database administration
- Bookkeeping
Accomplishments
change to Training
Additional Information
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Timeline
Administration Officer
GC Tilt Trays Transport
01.2018 - Current
Personal In-Home Caregiver
Mother In Law
01.2015 - 01.2018
Team Trainer
Linfox
01.2011 - 01.2015
Pick and Packer
Linfox Transport
01.2009 - 01.2011
Team Leader - Dispatch Clerk
Linfox Transport
01.2006 - 01.2009
No Degree -
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