Andree Nicole Thredgold
Unley,SA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
22
22
years of professional experience
Work History
Finance Co-ordinator
Edible Blooms Pty Ltd
Adelaide, SA
10.2021 - 12.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-day-day duties accurately and efficiently.
Accounts Payable Manager
Northern Interests Pty Ltd
Adelaide, SA
02.2015 - 10.2021
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Managed accurate and timely processing of over 2000 invoices per month.
- Input all relevant transactions and supervised properly within accounting system.
- Observed strict confidentiality regulations to maintain data security.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Coordinated accounts payable functions and improved workflow for 15 staff members.
- Oversaw high-volume accounting operations with 12-person team focused on efficient budget administration, AP/AR and other financial management needs.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Supported financial director with special projects and additional job duties.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Complied with established internal controls and policies.
Store Manager
Maple
Fullarton, SA
02.2010 - 01.2015
- Trained and managed associates in customer service and sales techniques.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Assisted store manager in meeting standards for customer service and quality.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Examined merchandise to verify correct pricing and attractive displays.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Resolved customer service issues promptly.
Marketing Assistant
Aurora Resorts & Hotels
Adelaide, SA
03.1999 - 01.2007
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Developed consumer-tailored print marketing materials for targeted distribution.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Identified appropriate marketing channels and target customers for campaigns.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Tracked key metrics and developed spreadsheets and data models.
Customer Service Representative
Ansett Australia
Adelaide, SA
03.1995 - 02.1997
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled 100's of calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Business & Marketing -
University of South Australia
Adelaide, SA04.1992
High School Diploma -
Saint Peter's Girls School
Adelaide12.1987
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Time Management
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Understanding Customer Needs
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Finance Co-ordinator
Edible Blooms Pty Ltd
10.2021 - 12.2021
Accounts Payable Manager
Northern Interests Pty Ltd
02.2015 - 10.2021
Store Manager
Maple
02.2010 - 01.2015
Marketing Assistant
Aurora Resorts & Hotels
03.1999 - 01.2007
Customer Service Representative
Ansett Australia
03.1995 - 02.1997
Bachelor of Business & Marketing -
University of South Australia
High School Diploma -
Saint Peter's Girls School