Danya Doran
Blue Haven ,NSW
Summary
My Name is Danya Doran, I will complete certificate 3 & 4 in Education Support in October 2024, I am a dedicated learning support officer ready to put what I have learnt into practice. Knowledgeable with good understanding of instructional methods and varying student needs. Strong time-management and problem-solving skills with strong work ethic. I have experience with in assisting clients with intellectual or physical limitations to manage everyday tasks.
Overview
17
17
years of professional experience
Work History
Learning Support Aide (Work Placement)
St Brendans Catholic Primary School
09.2024 - 09.2024
- Shadowing other staff members, helping where I can with students needs.
- Boosted student confidence and self-esteem by providing regular positive feedback and encouragement.
- Facilitated small group instruction, enabling more focused attention on specific skills or concepts needing reinforcement.
- Supported students in the use of technology to enhance their learning.
- Implemented effective organizational strategies, assisting students in managing their time and resources efficiently for optimum results.
Disability Support
Autism Central Coast
04.2023 - 07.2023
- Helping clients with day-to-day tasks, providing person centered practice in SIL homes
- Helping support clients with personal care
- Supporting clients with community participation and supporting them at Day Programs, encouraging participation
- Being a mentor to young participants, acting as a role model building positive social skills and encouraging positive behaviors.
Customer Support Officer
Commonwealth Bank of Australia
11.2012 - 04.2023
- Working closely with management to ensure all customers are served correctly and efficiently, ensuring their financial needs are met as per our business values
- Providing professional service to customers face to face and also on the telephone
- Dealing with customer complaints, working closely with management to ensure all problems are solved efficiently and in a timely manner, providing the best outcome for the customer
- Managing front of house business area; ensuring staff members go to lunch on time, and managing customer que
- Adhering to all security policies, filing and cash management, providing
Receptionist
Chan & Naylor Charted Accountants Pymble
09.2011
- Maintaining professional customer service, professional phone manner, writing, and face to face, to ensure clients only receive the best standards of service
- Finalization of documents from accountants to send out to clients
- Booking appointments for senior accountants and managers, as well as incoming appointments from clients to see accountants
- Handling customer complaints in a prompt professional manner, liaising with managers to establish the best outcome for client
- Meet and greet clients, offer tea or coffee at entry
- Key Roles in my job position was not only customer relations but to ensure all legal documents were correct
- Preparation of initial documents for client’s registration of Company, or set up of Trust Deed; Including accurate proof reading, editing if necessary, collation, binding, and correct tabbing of documents, dispatching to clients
- Courtesy phone calls to clients ensuring they are happy with service.
Customer Service & Employee Relations manager
McDonalds Australia
06.2007 - 09.2011
- Working under minimal supervision
- Presenting myself in a professional manner
- Using my time correctly and efficiently
- Thinking on my feet in difficult situations
- Being proactive
- Answering phones sending computer memos
- I was responsible to run the shift in store by myself; making sure all crew are in their correct places, organising crew meal breaks, communicating about shift targets such as front counter service times and back area production times
- Making sure the store stays clean
- Handling customer complaints/ queries
- Cash management, balancing cash, entering cash deposits
- I have volunteered with the store for Ronald McDonald House Charities, Co-ordinate Mc Happy days, and helped with clean up Australia day
- Hiring of staff.
Education
Certificate IV - Education Support
ITAC
Perth, WA10.2024
Certificate III - Disability Support
Open Colleges
Sydney, NSW01.2021
Certificate II - Finance
Commonwealth Bank of Australia
01.2012
Certificate III - Retail Management
McDonalds
Tuggerah, NSW01.2010
School Certificate -
Gorokan High
01.2008
Skills
- Excellent communication skills
- Excellent organisational skills
- Ability to work independently and in a team
- Ability to identify problems and deal with them effectively
- Advanced experience with people who are Deaf and have Intellectual disabilities
- Teamwork and Collaboration
- Strong Work Ethic and Dependable
- Attention to Detail
- Sign Language fluency
- Hygiene maintenance
- Daily living assistance
References
Professional References:
St Brendan's Catholic Primary School
Lauren Betts, 02 7256 2127
Autism Central Coast:
Melissa Walton, 0411 987 298
Commonwealth Bank of Australia:
Melissa Carmichael, 0425 537 141
Lesley Payne, 0408 113 752
Chan & Naylor:
Tracey Meres, 0434 715 489
McDonald's Australia:
Stephanie Rooke, 0414 430 066
Personal References:
Danika Maher: 0415 900 969
Kristy Noble: 0404 129 698
Timeline
Learning Support Aide (Work Placement)
St Brendans Catholic Primary School
09.2024 - 09.2024
Disability Support
Autism Central Coast
04.2023 - 07.2023
Customer Support Officer
Commonwealth Bank of Australia
11.2012 - 04.2023
Receptionist
Chan & Naylor Charted Accountants Pymble
09.2011
Customer Service & Employee Relations manager
McDonalds Australia
06.2007 - 09.2011
Certificate IV - Education Support
ITAC
Certificate III - Disability Support
Open Colleges
Certificate II - Finance
Commonwealth Bank of Australia
Certificate III - Retail Management
McDonalds
School Certificate -
Gorokan High
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